English to Polish Bus/Financial Other

mam problem z odpowiednim słowem w takim kontekście:

We closely monitor
our claims information and use it to reach
out to people. In our Personal Nurse program,
for example, we’ll have a registered nurse
follow up with a member who has filed, say, a
diabetes-related claim. Through phone conversations
and e-mails, the RN can help the plan
member institute changes to improve his or
her quality of life. All our programs require
members to opt in if the data are going to be
used in any way that would single a person
out. Regardless of your industry, you have to
start with that.