This site uses cookies. Some of these cookies are essential to the operation of the site, while others help to improve your experience by providing insights into how the site is being used. For more information, please see the ProZ.com privacy policy.
Cookie settings
antes de la edad del menor de los niños incluidos
Serie 2010

Glossary entry

Spanish term or phrase:

no conformes

English translation:

dissatisfied customer

Added to glossary by Peter Riccomini
Dec 2, 2015 09:05
8 yrs ago
3 viewers *
Spanish term

no conformes

Spanish to English Bus/Financial Business/Commerce (general)
reclamaciones, quejas, ***no conformes***, denuncias

Context is a company manual on procedures to ensure quality, section on customer service. No specific context to explain what the term means.

It appears to mean that customers are unhappy in some way with the product or service provided.

Help much appreciated.
Proposed translations (English)
5 +3 not satisfied
3 +3 non-conformances
3 (feedback:) non-compliant features
4 -1 compliance failures

Discussion

Marta Elizabeth Torres Dec 3, 2015:
Thanks for the article neilmac, I agree it would be dissatisfied instead of my post "unsatisfied". There is a difference between the two.
Peter Riccomini (asker) Dec 2, 2015:
My view now... I'm fairly convinced that Neil is right. Perhaps I misled Lisa when I said it related to products. I meant that the complaints etc were about products.
Peter Riccomini (asker) Dec 2, 2015:
Surrounding text There isn't much. It comes as part of a list of factors analysed when reviewing the quality system:

Aspectos significativos
No conformes
Reclamaciones, quejas y denuncias, y
Programas
philgoddard Dec 2, 2015:
Could we have the surrounding text, please, Peter?
neilmac Dec 2, 2015:
@phil Re: "the other items on the list are nouns". Ok, but it may be a case of ellipsis: "clientes (no-conformes)" (https://www.google.es/search?q="clientes no-conformes"&rlz=1...
neilmac Dec 2, 2015:
"Estar conforme" Means to agree to or accept (in this case the product). I think "no conformes" in the text refers to the customers' reactions rather than the product per se.
neilmac Dec 2, 2015:
NB: The customers will be dissatisfied if theproducts fail to meet (=conform to) their specifications. https://www.google.es/?gfe_rd=cr&ei=S9qfVb_rOauA8QfU5IHADg&g...
Peter Riccomini (asker) Dec 2, 2015:
@ Lisa Yes, it does.
Lisa McCarthy Dec 2, 2015:
@ Peter Do you know if this refers specifically to products?

Proposed translations

+3
8 mins
Selected

not satisfied

The customer is not satisfied or happy with the product.
Peer comment(s):
agree Luz Esther
4 mins
agree neilmac : = dissatisfied customers (http://smallbusiness.chron.com/difference-between-dissatisfi...
4 hrs
neutral philgoddard : All the other items on the list are nouns.
5 hrs
agree Robert Carter : Given the context (customer-related quality issues), this seems most likely, i.e. customer dissatisfaction (and possibly returns of products that are not faulty, just not what customer expected/wanted).
11 hrs
Something went wrong...
4 KudoZ points awarded for this answer. Comment: "I think this is the correct answer in the context. Thanks to everyone for an interesting and informative discussion."
+3
15 mins

non-conformances

Customer Complaints - EBME Biomedical Engineering
www.ebme.co.uk/articles/ebme-quality.../350-customer-compla...
Sep 23, 2015 - The Quality Assurance Manager, in handling both customer complaints and major non-conformances, will analyse the actions taken and the ...

Managing Reputational Risk: Curbing Threats, Leveraging ...
https://books.google.es/books?isbn=0470869488
Jenny Rayner - 2004 - ‎Business & Economics
Complaints systems, supplier non-conformances and variances in customer ... of Personnel and Development, UK112) Using customer service departments to ...

--------------------------------------------------
Note added at 1 hora (2015-12-02 10:48:34 GMT)
--------------------------------------------------

Or NON-CONFORMITIES (which I think is better actually, although I've seen both used).

Oakland on Quality Management - Page 286 - Google Books Result
https://books.google.es/books?isbn=1136376100
John S Oakland - 2012 - ‎Business & Economics
Non-conformity reports, customer complaints and other suitable quality ... which should include: (a) identification of non-conformities of the products, services, ...

From Total Quality Control to Lean Six Sigma: Evolution of ...
https://books.google.es/books?isbn=884702658X
Andrea Chiarini - 2012 - ‎Business & Economics
... Management of complaints and returned products Reworking, reassembling, selecting and rechecking products from customers Penalties for non-conformities ...
Peer comment(s):
agree Susan Andrew : I think it refers to the products (reason for the complaint)
2 hrs
agree James A. Walsh : I'd go with "non-conformities" (with or without the hyphen) https://en.wikipedia.org/wiki/Nonconformity_(quality)
2 hrs
agree philgoddard : Yes, nonconformities is much more common than nonconformances.
5 hrs
agree AnnaHN : non-conformities
5 hrs
disagree neilmac : Meh...
9 hrs
Something went wrong...
12 hrs

(feedback:) non-compliant features

It's a list of nouns, so 'disagreements' rather than dissatisfied customers.
Example sentence:

Listed in the Specific Remedies Section below are architectural barriers to access (Non-compliant Features),

Reference:

http://www.proz.com/kudoz/spanish_to_english/law_contracts/1243882-conformes.html

Peer comment(s):
neutral neilmac : Possible ellipsis: "clientes (no-conformes)" ...
10 hrs
Something went wrong...
-1
17 hrs

compliance failures

Citigroup to Pay $15M for Compliance Failures ...
https://www.complianceweek.com/.../citigroup-to-pay-15m-for-...
19 Aug 2015 - Citigroup Global Markets today agreed to pay a $15 million penalty to the Securities and Exchange Commission to settle charges that it failed to ...
[PDF]Know what is at the root of compliance failures
www.corporatecompliance.org/.../Compliance.../scce-cep-2014...
Compliance and Ethics at Walmart an interview with Cindy Moehring and Jay Jorgensen. Senior Vice-President and Global. Chief Compliance Officer at ...
Compliance failures - LexisNexis
https://www.lexisnexis.com/uk/.../practicecompliance/.../Com...
LexisPSL Practice Compliance - Risk providing practical guidance, forms and precedents on Compliance failures.
Peer comment(s):
disagree neilmac : See my discussion comment and Asker's agree.
6 hrs
Something went wrong...
Close search
Term search
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search