This site uses cookies. Some of these cookies are essential to the operation of the site, while others help to improve your experience by providing insights into how the site is being used. For more information, please see the ProZ.com privacy policy.
Cookie settings
  1. KudoZ™ Top
  2. French to English
  3. Tourism & Travel

client mystère

English translation: mystery client/guest

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
French term or phrase:client mystère
English translation:mystery client/guest
Entered by: Frensp

21:01 Sep 14, 2010
French to English translations [PRO]
Tourism & Travel
French term or phrase: client mystère
Hi all - I'm not convinced an English reader would know what a 'mystery client' is? What about 'undercover'? Again there is not really any context other than it's somebody checking out services and facilities etc.
TIA
Lisa
Richardson Lisa
France
Local time: 05:04
mystery client/guest
Explanation:
"Our Mystery Guest mirrors your organization, starting with the request for information by phone to the last personal impression when leaving the premises."

"A Guide to Using Mystery Clients for Evaluation Input"

"Customer Service - Mystery Client - Hair and Beauty - Salon owners"
Selected response from:

Frensp
Local time: 23:04
Grading comment
many thanks - I think this was most appropriate given the context
4 KudoZ points were awarded for this answer



Summary of answers provided
4 +7mystery shopper
Verginia Ophof
4 +2Mystery Shopper
Martyn Greenan
4 +1mystery client/guest
Frensp
3anonymous customer
Mark Nathan
Summary of reference entries provided
mystery bungee-jumper
Bourth (X)

Discussion entries: 9





  

Answers


2 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5
anonymous customer


Explanation:
Inspected on an anonymous basis...

Mark Nathan
France
Local time: 05:04
Specializes in field
Native speaker of: Native in EnglishEnglish
PRO pts in category: 32
Notes to answerer
Asker: thanks mark - this was one of my first thoughts


Peer comments on this answer (and responses from the answerer)
neutral  writeaway: looks like I'm wrong. ( I didn't bother checking first). guess the Fr is borrowing from the En. They actually do use mystery whatever
10 mins
Login to enter a peer comment (or grade)

6 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +2
Mystery Shopper


Explanation:
Or Mystery Customer

Martyn Greenan
United States
Local time: 22:04
Specializes in field
Native speaker of: English
Notes to answerer
Asker: thanks martyn


Peer comments on this answer (and responses from the answerer)
agree  Carol Gullidge: yes, depending on context. Is it a shop, restaurant, hotel...?
1 hr
agree  Estelle Demontrond-Box
11 hrs
Login to enter a peer comment (or grade)

6 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +7
mystery shopper


Explanation:
Mystery shoppers posing as normal customers perform specific tasks—such as purchasing a product, asking questions, registering complaints or behaving in a certain way – and then provide detailed reports or feedback about their experiences.


    Reference: http://en.wikipedia.org/wiki/Mystery_shopping
Verginia Ophof
Belize
Local time: 21:04
Specializes in field
Native speaker of: English
PRO pts in category: 6
Notes to answerer
Asker: thanks verginia


Peer comments on this answer (and responses from the answerer)
agree  Callum Walker
25 mins
  -> Thanks Callum !
agree  Gabriella Bertelmann: agree
58 mins
  -> Thank you Gabriella !
agree  Carol Gullidge: yes, if it's in a shop
1 hr
  -> Thank you Carol !
agree  MatthewLaSon: Yes!
3 hrs
  -> Thank you MatthewLaSon !!
agree  BrigitteHilgner: A common market research term.
8 hrs
  -> Thank you Brigitte !
agree  Estelle Demontrond-Box
11 hrs
  -> Thank you Estelle
agree  Heloise Harrap
2 days 17 hrs
  -> Thank you Heloise !!
Login to enter a peer comment (or grade)

8 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +1
mystery client/guest


Explanation:
"Our Mystery Guest mirrors your organization, starting with the request for information by phone to the last personal impression when leaving the premises."

"A Guide to Using Mystery Clients for Evaluation Input"

"Customer Service - Mystery Client - Hair and Beauty - Salon owners"


    Reference: http://www.mystery-review.com/services.php?service=client
    Reference: http://www.pathfind.org/site/DocServer/m_e_tool_series_myste...
Frensp
Local time: 23:04
Native speaker of: Native in FrenchFrench
PRO pts in category: 4
Grading comment
many thanks - I think this was most appropriate given the context
Notes to answerer
Asker: thanks


Peer comments on this answer (and responses from the answerer)
agree  Alison Curran
2 hrs
  -> Thank you
Login to enter a peer comment (or grade)




Reference comments


24 mins peer agreement (net): +3
Reference: mystery bungee-jumper

Reference information:
or whatever goes with the service being checked.

For hotels with three to five stars the Hotelstars Union will use "MYSTERY GUESTS" to check the service quality regularly.
http://en.wikipedia.org/wiki/Star_(classification)

The process, published on the RAI website and detailed to all its members, involves preliminary public and industry nominations, then a second phase (worth 30 per cent of the overall marks) scored by a MYSTERY GUEST DINER, paid for by the restaurants themselves, through a voucher submitted only at the end of the meal after the diners have finished.
Though Dunne says his restaurant's "MYSTERY DINER" was easily identifiable, he had a bigger issue with the 30 per cent decided by public vote
http://www.irishtimes.com/newspaper/weekend/2010/0612/122427...

The Oriental Garden restaurant in Northampton received recent accolades from the Chronicle and Echo newspaper after they sent their MYSTERY DINER. So impressive is the article we decided to upload it to the website for you all the read…
http://www.godine.co.uk/blog/

The voting in the awards was based on a combination of public vote, qualified judges, and a visit from a MYSTERY DINER who eats at the restaurant and scores the restaurant based on set criteria -- the menu, the creativity of the dishes, the use of local ingredients, the selection of wines on offer, etc. Luckily, these awards have a transparent voting system, taking into account four different factors, including the public and a forensic, as close to scientific, review as you can get.
http://www.independent.ie/lifestyle/she-doesnt-have-her-rock...

What happenedto the Korean restaurants in Brighton? Did they move or just close? want to find a MYSTERY DINER OR SHOPPER job? ...
www.ukqna.com/dining-out/2062-dining-ukqna.html

You can be paid between £20 and £100 a day as a "MYSTERY SHOPPER", for anything from trying out a new restaurant to staying in a hotel or ...
www.independent.co.uk › Money › Spend & Save

Get the inside track on becoming a successful MYSTERY SHOPPER with details of over 100 companies recruiting in the UK today, with the "Shoppers' Guide to ...
www.marketpublic.com/

Bourth (X)
Native speaker of: Native in EnglishEnglish
PRO pts in category: 67
Note to reference poster
Asker: thanks for the comments bourth


Peer comments on this reference comment (and responses from the reference poster)
agree  Martin Cassell: what about a mystery writer, for snooping on literary agents?
6 mins
agree  Sheila Wilson: I've acted as a "mystery foreigner" locally to see if shopkeepers really do "English spoken here" - most of them don't!
22 mins
  -> Reminds me: an English friend here had English friends passing through on their way back from Spain. They commented they had been to a Spanish doctor who had "English spoken" on his sign. The comment was "They should do the same in England!"
agree  Graham macLachlan: as in "shrouded in secrecy"
9 hrs
Login to enter a peer comment (or grade)



Login or register (free and only takes a few minutes) to participate in this question.

You will also have access to many other tools and opportunities designed for those who have language-related jobs (or are passionate about them). Participation is free and the site has a strict confidentiality policy.

Return to KudoZ list

KudoZ™ translation help

The KudoZ network provides a framework for translators and others to assist each other with translations or explanations of terms and short phrases.

See also:
ProZ.com term search
Search millions of term translations
Close search
Term search
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search