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ما معنى Text tickets وياريت لو الجملة ع بعضها

Mosook adopted a unique PM and QC/QA software designed by our own team for our consultation business based on a global Smartsheet system, Through this tool we specify each single action in the project ( case assessment), then we assign the actions to our team members, where the project stockholder (Client, Mosook, and Other Parties ) can communicate and interact in real time, also the QC/QA department can follow and investigate each action and apply the quality rules on the project, in addition to that, this tool could be shared with Saudi Scope team & client to add, modify, manage and follow the progress, furthermore its include text tickets and attached accessibility to send real-time message , or attached -download any file for other members.