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Mystery customer

Danish translation: testkunder

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:Mystery customer
Danish translation:testkunder
Entered by: Tina sejbjerg

17:27 Jan 1, 2009
English to Danish translations [PRO]
Marketing - Marketing / Market Research
English term or phrase: Mystery customer
Mystery customers are employed as part of our quality programmes to measure the actual
services provided by sales teams. They pass themselves off as ordinary customers and play through a scenario of asking for advice and making purchases.
Tina sejbjerg
Netherlands
Local time: 09:01
testkunder
Explanation:
Jeg tror at det her er det samme som de såkaldte "Mystery shoppers"......testkunder.


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Note added at 19 mins (2009-01-01 17:46:38 GMT)
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Happy New Year to ALL
Selected response from:

Carmela Prestia
United States
Local time: 02:01
Grading comment
Mange tak
4 KudoZ points were awarded for this answer



Summary of answers provided
4 +2testkunder
Carmela Prestia
5mystery shopper
Lingua DK
4testkøber
Mette Melchior
4 -1servicedetektiv
Hanne Rask Sonderborg
Summary of reference entries provided
Mystery shopping
Mette Melchior

  

Answers


15 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): -1
mystery customer
servicedetektiv


Explanation:
Happy New Year!

A butiksdetektiv catches shoflifters
A servicedetektiv secretly watches the staff

http://vakanser.se/jobb/intervjuare marknadsundersokare serv...



Example sentence(s):
  • Mystery customers are quite simply field research staff that take on the role of a legitimate customer of your operation.

    Reference: http://www.orientpacific.com/mystery-customer.htm
Hanne Rask Sonderborg
Denmark
Local time: 09:01
Native speaker of: Native in DanishDanish

Peer comments on this answer (and responses from the answerer)
disagree  Mette Melchior: Dette ord har jeg til gengæld aldrig set i denne sammenhæng, selvom funktionen jo godt nok er at "overvåge" serviceniveauet i butikker. Har dog set at det bruges på svensk og vist også på tysk.
14 hrs
  -> Jeg tror (endnu) ikke at hemmelig overvågning af personalet ved hjælp af detektiver bruges i Danmark. Derfor er det OK at læne sig op ad vore nabolandes ordforråd, - især fordi "servicedetektiv" lyder dansk og adskiller sig fint fra butiksdetektiv.
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18 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +2
mystery customer
testkunder


Explanation:
Jeg tror at det her er det samme som de såkaldte "Mystery shoppers"......testkunder.


--------------------------------------------------
Note added at 19 mins (2009-01-01 17:46:38 GMT)
--------------------------------------------------

Happy New Year to ALL

Carmela Prestia
United States
Local time: 02:01
Native speaker of: Native in GermanGerman, Native in DanishDanish
PRO pts in category: 4
Grading comment
Mange tak

Peer comments on this answer (and responses from the answerer)
agree  Randi Stenstrop: Det er den eneste term, jeg har hørt her i Danmark
1 hr
  -> Tak Sirius :-)
agree  Mette Melchior: Det er rigtigt at "mystery shopper"/"mystery shopping" også bruges i vid udstrækning i DK, men dette er et godt forslag til et dansk ord. "Testkøber" bruges også meget, se fx her http://www.dk-jobs.dk/person/ledig_stilling.asp?id=3488
14 hrs
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22 mins   confidence: Answerer confidence 5/5
mystery customer
mystery shopper


Explanation:
mange google hits - og anvendes af mange butikker, bl.a. McDonald's (kender flere, som har haft jobbet som mystery shopper)


    Reference: http://www.hk.dk/handel/nyt_hk_handel/uge_37_38/flere_og_fle...
Lingua DK
Denmark
Local time: 09:01
Specializes in field
Native speaker of: Danish
PRO pts in category: 4

Peer comments on this answer (and responses from the answerer)
neutral  Carmela Prestia: I do agree, off course its a "Mystery shopper" but I strongly disagree to take one english term "translate it into another" and thats it!!!! We are translators
2 hrs
  -> I do agree - however, if that is the term mostly used, well .....
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15 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5
mystery customer
testkøber


Explanation:
Nu skriver jeg også lige dette forslag ind som en svarmulighed for sig selv.

Som nævnt under Carmelas forslag bruges "testkøber" også meget i forbindelse med såkaldt mystery shopping. Se reference ovenfor.

Example sentence(s):
  • Synes du, det er sjovt at bedømme service- og salgsydelser? Taler du engelsk eller tysk udover dit modersmål? Har du en god opfattelses- og iagttagelsesevne og er pålidelig? Så bliv testkøber hos Globis!
  • Samtlige Silvans butikker i Danmark er blevet besøgt af anonyme testkøbere, og deres oplevelser danner grundlag for forbedringer.

    Reference: http://www.dk-jobs.dk/person/ledig_stilling.asp?id=3488
    Reference: http://www.silvan.dk/upload/silvan/SILVAN/pressemeddelelser/...
Mette Melchior
Sweden
Local time: 09:01
Specializes in field
Native speaker of: Native in DanishDanish
PRO pts in category: 32
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Reference comments


14 hrs
Reference: Mystery shopping

Reference information:
Beskrivelse af "mystery shopping" fra Megafon


    Reference: http://www.megafon.dk/Default.asp?Action=Details&Item=400
Mette Melchior
Sweden
Specializes in field
Native speaker of: Native in DanishDanish
PRO pts in category: 32
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