English to Chinese Tech/Engineering IT (Information Technology) SaaS

The need for speed, flexibility and cost control led holding company OHC to make separate CRM deployments at two of its subsidiaries, IT consultant Optimus Solutions and refurbished computer hardware provider Canvas Systems. By late 2005, both units had outgrown a homegrown CRM system, with its clunky user interface and inability to handle increasing level of data demand, according to CIO Steve McDonald. "We had really gone beyond the expiration date of the original system," McDonald says. "We needed a short {ramp} to implementation, and a product that was simple to use so the employees would take full advantage and create the benefit intended."