"reserva" - 4th meaning:
(objeción, duda, recelo) reservation: aceptó mi proyecto con reservas, he accepted my project with reservations
http://www.wordreference.com/

If damages are discovered after the carrier has departed, the customer must notify the carrier within 7 days from the date of delivery for a "concealed damage" claim to be considered, then file the claim in writing within 60 days.
Meyers Transport must receive the intent to claim, (with dollar amounts), within 60 days of the delivery date and the final statement of claim must be filed within nine months from the date of the shipment together with a copy of the PAID freight bill.
When submitting a claim, the customer must include a copy of the inspection form, (if performed), and
***the claims form***
along with a copy of the following documents:
Copy of the original Bill of Lading
Copy of the original delivery receipt
Copy of the originals supplier's invoice to verify cost.
Other particulars obtainable in proof of loss or damage claimed
Any pictures available of the damaged product.
http://www.meyers.ca/claims.htm

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Note added at 4 days (2006-08-31 09:45:20 GMT) Post-grading
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Thanks, Judy. Please let us know what the client says.

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Note added at 6 days (2006-09-01 11:35:09 GMT) Post-grading
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Thanks for taking the time to let us know, Judy!