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Marius Reika Local time: 18:27 English to Lithuanian
Mar 31, 2018
Hi,
All of a sudden my DVX3 turned to Free version, and I cannot activate it again using the serial anymore, it says I exceeded allowed activation count.
Has this happened to anybody else?
Thanks.
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Victor Dewsbery Germany Local time: 10:57 German to English + ...
Have you used DVX3 on any other machine?
Mar 31, 2018
In some licence models you can transfer your DVX3 licence between different computers (e.g. a desktop and a laptop, for example if you use it when travelling). When you transfer it back to the original machine, you may need to deactivate it on the second or third machine. If this does not help, you may need to write to Atril support and ask them to reset your activation count.
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Marius Reika Local time: 18:27 English to Lithuanian
TOPIC STARTER
Only one laptop
Mar 31, 2018
Thanks for the reply Victor.
I used it on the same laptop all the time. Today, from one moment to another, it just turned to Free version.
I wrote to Atril support, but not sure if they answer on weekends.
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Victor Dewsbery Germany Local time: 10:57 German to English + ...
Reboot?
Mar 31, 2018
What happens if you reboot the laptop?
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Marius Reika Local time: 18:27 English to Lithuanian
TOPIC STARTER
nothing
Mar 31, 2018
I rebooted, reinstalled, still Free version, and not possible to activate. Guess will have to wait for Atril to reply.
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Peter Leeflang United States Local time: 04:57 Member (2014) French to English + ...
Have you changed anything to your operating system?
Apr 3, 2018
Have you changed anything to your operating system, like restore part of it? That would cause problems with the license.
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Marius Reika Local time: 18:27 English to Lithuanian
TOPIC STARTER
no
Apr 3, 2018
No restore, maybe some windows update caused it.
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Marius Reika Local time: 18:27 English to Lithuanian
TOPIC STARTER
solved
Apr 8, 2018
Atril finally responded after a second email and 3 days...
Could activate again although no idea what caused it...
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