English to Croatian Social Sciences Human Resources time management

Prevodim dokument pod nazivom Upravljanje vremenom i sobom - training za voditelje trgovina u jednom maloprodajnom lancu

Trebam pomoć oko prijevoda termina BO-mails.

Kontekst:
You use the rest of your time for small tasks which come up during the day such as phone calls or BO-mails, and unexpected events ranging from technical breakdowns to hygiene inspections.