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How to Add Value to Customer Service | eHow
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How to Add Value to Customer Service. As a business owner or manager, providing effective customer service is never enough—you must also be able to ...
Five ways to add value to retain your customers
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Customer relationships have to be maintained to be effective. Maite Barón highlights five ways in which you can build your business by providing added value.
How to Add Value to Customer Relationships | eHow
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How to Add Value to Customer Relationships. One of the most important elements of business is your customer. Your customers not only bring in initial ...

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How to Add Value to Customer Relationships

How to Add Value to Customer Relationships
By eHow Business Editor, eHow Contributor

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Add Value to Customer Relationships

One of the most important elements of business is your customer. Your customers not only bring in initial revenue, but also additional business by recommending your business to others. Retaining a repeat customer is both easier and more economical than trying to find a new customer. Excellent customer relationships are the key to retaining customers and getting them to recommend your business to others.
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Instructions

1

Greet your customer. As soon as your customer walks in, introduce yourself to him and offer your assistance. Be sure to spend enough time with the customer that he remembers your name.
2

Offer to assist the customer. When you first ask the customer if she needs assistance, the typical answer is no. Usually, the customer has not had enough time to adjust to the surroundings. It is important to let her know that you will personally check back with her to ensure a pleasant experience.
3

Assist the customer. When helping him, ask enough questions to determine and meet his needs. Use this time to relate to the customer. This will add value to the relationship for the customer, who will view you as a person and not just an employee of the company.
4

Complete the service. Make sure you have asked the customer for her name. Double check that she has received everything she was looking for by reviewing the service you have given her.
5

Thank the customer by name. Let him know that you appreciate his time. Assure him that you are glad to have met him and that you look forward to seeing him again.


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The added value comes from many directions. Firstly, the person who is treated as an individual, who feels respected when they access your service- the person who is the reason that you have your job in the first place- will leave your presence feeling as though they have been "valued" by you.

This individual,*** personal, caring approach*** is apparent to colleagues, and has a knock on effect. Imagine a time when you have been in a well-staffed and well-managed organization, with well presented, happy, friendly, and informative staff on hand to help you. It is the whole atmosphere of efficiency and helpfulness that impresses and leaves you feeling that you have been given the best service it was possible to offer at that time. It is a nice feeling.