Glossary entry (derived from question below)
English term or phrase:
Upheld
English answer:
accepted, approved
- The asker opted for community grading. The question was closed on 2011-10-02 19:54:08 based on peer agreement (or, if there were too few peer comments, asker preference.)
Sep 29, 2011 15:26
12 yrs ago
16 viewers *
English term
Switzerland
Reliable & Certified
Native in: Arabic (Variant: Jordanian)
Works in: English to Arabic, Italian to Arabic, Arabic to English
Upheld
English
Tech/Engineering
Business/Commerce (general)
I am translating email templates for a money transfer company, the emails are mostly about customers' complaints and how the company deals with them. On the top of each template, there are instructions on when to use the template and one of the instructions says that the template should be used "When customer is unhappy with our previous response - Upheld or Not Upheld".
I am not sure I understand the exact meaning of the word "upheld" in this context, so any help ismuch appreciated. Thank you very much.
I am not sure I understand the exact meaning of the word "upheld" in this context, so any help ismuch appreciated. Thank you very much.
Responses
| 4 +5 | accepted, approved |
Martin Riordan
|
Responses
+5
8 mins
Martin Riordan
Brazil
Brazil
Native in English
&
English
Specializes in field
Brazil
Brazilian lawyer - 40+ years in Brazil
Native in: English (Variants: British, UK, Irish, US, Australian, Canadian, New Zealand, Scottish) 
, Portuguese (Variants: Brazilian, Mozambican, Angolan, European/Portugal) 
Works in: Portuguese to English, English to Portuguese, English, and 1 more.
Related KudoZ points
:
40
Selected
accepted, approved
I think it means whether the customer's complaint was accepted (or approved), or not.
4 KudoZ points awarded for this answer.
Comment: "Thanks a lot Martin, that's very helpful "
Something went wrong...