Announced Connect. Sometimes referred to as "whisper," Announce Connect provides a customized message to the called party before the caller is connected, alerting the called party with certain information about the caller (i.e., account number, ANI). Announce Connect also can alert the called party as to the nature of the call, and can allow pre-access of pertinent customer/caller records or other stored information. This eliminates the need for the caller to restate the reason for the call.
The caller is on hold, usually listening to music, while the Announce Connect message is played to the called party. Standard Announce Connect messages (tone and "incoming call") are supported without ordering the Announce Connect feature.
http://www.verizonbusiness.com/us/solutions/public_sector/fe...

5 Announced Connect The contractor shall provide a customized message to the called party, before the TFS caller is connected, and provides the called party with information about the caller (e.g. ANI, account number etc.). This feature is commonly referred to as a “whisper”.
http://www.corp.att.com/gov/contracts/Networx/universal/rfp/...

Май още нямаме превод за това. Предложението ми се основава на описанията по-горе и на факта, че в обяснения на комуникации за масовия потрбител "информационно съобщение" се използва доста нашироко, като се влага различен смисъл. Във връзка с това функцията/опцията може би трябва да се обясни по-подробно.

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късо и ясно