Tips for Dealing with Direct Clients

Format: Videos
Topic: Business skills for translators

Course summary
Availability:This training is available on-demand

Duration: 60 minutes.

After you purchase access click here to watch the video.

Language:English
Summary:The tips and strategies provided in this course can be just the thing to transform a one-shot sale into a lifelong direct client, for a long term and mutually rewarding relationship. Start boosting your income now!
Description
Flush with frustration over something gone wrong, the direct client or procurement manager flies into an uncontrollable rage. Complaints crescendo into shouts, accusations fly and... No. This will never happen to you... thanks to this course.
Target audience
Freelancers starting in the translation industry and/or experienced freelancers who want to expand their clients database and boost their income.
Learning objectives
In this course you will learn how to:

Increase your clients happiness
Earn more thanks to repeat business
Boost your monthly income
Have more free time and be more relaxed
Prerequisites
None
Program
Click to expand
Different ways to defuse angry customers
My tips on keeping customers for life
Things to say to get a customer coming back
You really made a blunder... What now?
And when the customer is flat-out wrong?
Learn to draw the line
Top things never to tell your customers
A few business-lunch faux pas
Chronic small business mistakes - And how to avoid/correct them

Software and system requirements (click to expand)
Click to expand
ProZ.com videos require a current flash player. Update here: http://get.adobe.com/flashplayer/

With low bandwidth Internet connections the video playback may buffer and load slowly, in this case we recommend you wait the whole or most part of the video to load before playing.
Registration and payment information (click to expand)
Click to expand
Price: 15.00 USD

Click on the buy button on the right to purchase your seat Participation fee includes unlimited access to the recording. How do I purchase the video? To purchase your seat at this session please click on the "buy" button. After your payment is received, your status will be changed to “registered and paid” and an invoice and receipt of payment will be sent to you for your records. How do I access the video? Once the payment is processed you will be able to watch the video here.
Trainer
 Anne-Charlotte PERRIGAUD    View feedback | View all courses
Bio: Anne-Charlotte Perrigaud is a highly successful and experienced Senior Translator and Project Manager. She has eight years of experience as a freelance translator from English into French with her online consultancy, E-FRENCHTRANSLATIONS. Since joining Proz.com in May 2002, she has made full use of Proz.com to boost her income and build long-term relationships with clients and colleague alike.

She specializes in Business, IT, Software Localization, Marketing and Business Communications. She holds an MA in French and English Translation (University of London) and has a BA in English Studies (Paris IV – Sorbonne).

Before working as a translator she worked in-house for a French NGO based in Paris as a Junior Translator, Proofreader and Webmaster. During this time, she specialized in IT, Computers, Localization and CAT Tools. She is a member of the SFT and is a member of the Astradul Alumni Network. She had previously served as a Bank Employee for Thomas Cook Bankers France.

A regular attendant to Proz.com online and offline events and conferences, Anne-Charlotte has extensive training in English > French Translation and Interpreting Skills and has an in-depth knowledge of the language industry. She now runs a very successful freelance translation business, and works as a Senior Linguist and Consultant with both agencies and direct clients. Her background in the banking industry has given her valuable knowledge and experience in the business and marketing fields.

Web site: http://www.e-frenchtranslations.com/
ProZ.com profile: Anne-Charlotte PERRIGAUD
Comments about this course


Course registration
To view pricing and payment options for this course, you must login to your ProZ.com account.

Do you have any questions about ProZ.com training?
Read the training FAQ »

Still need help? Submit a support request »

Would you like to share your thoughts about the ProZ.com training platform? Click here to discuss this feature in the forums »

Send a colleague information about this course
Your name:
Your friend's name:
Your friend's email:

Attendees (15)
Course limit: 100
Valerie Zabriskie
Registered and paid 
Irene Besson
Registered and paid 
Roger Rayner
Registered and paid 
Hani Hassaan
Registered
Debora Perricone
Registered
Lenka Paučínová
Registered and paid 
Blanka Pasternak
Registered and paid 
Joris Lenstra
Registered and paid
Paz González
Registered and paid 
Chiara Covatta
Registered and paid 
Siwei Wang
Registered and paid 
Jessie Doherty
Registered and paid
Midori Yamamoto
Registered and paid
Peter Riedler
Registered and paid 
Inga Glanzer (X)
Registered and paid
Sonia Ruggieri
Registered and paid
johncywong
Registered and paid


All of ProZ.com
  • All of ProZ.com
  • Term search
  • Jobs
  • Forums
  • Multiple search