| Pages in topic: [1 2] > | Poll: How do you communicate most often with your clients? Thread poster: ProZ.com Staff
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This forum topic is for the discussion of the poll question "How do you communicate most often with your clients?".
This poll was originally submitted by Julianne Rowland
View the poll here
A forum topic will appear each time a new poll is run. For more information, see: <... See more This forum topic is for the discussion of the poll question "How do you communicate most often with your clients?".
This poll was originally submitted by Julianne Rowland
View the poll here
A forum topic will appear each time a new poll is run. For more information, see: http://proz.com/topic/33629 ▲ Collapse
| | | | | Viva Windows Live Messenger | Dec 23, 2008 |
Msn/Windows Live Messenger is by far the most popular choice of the agencies that i work with. Phone has the second spot.
| | | | Amy Duncan (X) 
Brazil
Local time: 02:48
Portuguese to English
+ ...
99%, at least, of my work comes via e-mail, including all communications having to do with work. Once in a great while I get a phone call or someone contacts me on Skype chat.
| | | | Nigel Greenwood (X)
Spain
Local time: 07:48
Spanish to English
+ ...
| I answered e-mail | Dec 23, 2008 |
However, (thinking) I use e-mail for receiving and sending texts. But, when it comes to discussing things, (prices, deadlines, etc.) then I use:
SKYPE,
MSN Messenger or Yahoo
Phone
in that order.
Nigel.
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| far and away email | Dec 23, 2008 |
even though a lot of my clients are local, we still communicate mostly by email...occasionally by phone or MSN. Of course for sending texts, it's totally email.
I have SKYPE but i don't use it as much as i thought i would. Frequently the voice quality isn't that great; people often prefer to use SKYPE chat. And not as many people have a SKYPE name as you'd think.
| | | | Xanthippe
France
Local time: 07:48
Member (2008)
Italian to French
+ ...
SITE LOCALIZER
I mostly communicate by e-mail with my clients.
| | | | Rebecca Garber
Local time: 01:48
Member (2005)
German to English
+ ...
I think I've talked with 3 maybe 5 clients on the phone, ever.
| | | | Interlangue (X)
Angola
Local time: 07:48
English to French
+ ...
| A bit of everything | Dec 23, 2008 |
Skype, email, phone... Depending on the season and client: quite a few customers are on Skype, they (as well as most others) have email, some still prefer phoning - in case of emergency, especially. Hardly any of them rely on snail mail or courier. A few come over.
I gave up MSMessenger: the securiy devices on my system censor too many conversations and Yahoo!Messenger is only for private use and on a different machine.
[Modifié le 2008-12-23 18:46 GMT]
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Latin_Hellas (X)
United States
Local time: 07:48
Italian to English
+ ...
| Poll results so far reflect reliability | Dec 23, 2008 |
Based on my experience at least, my estimation is that the chances of a misunderstanding via email are about 1%-5%, while the chances of a misunderstanding by voice communication are 95%-99%.
After the rare voice conversation, I always make sure to have any agreement in writing.
Having said that, I do notice that more and more agencies mention a Skype account, maybe someone can explain the advantage of it:
if one is at the computer to talk, one is at the compu... See more Based on my experience at least, my estimation is that the chances of a misunderstanding via email are about 1%-5%, while the chances of a misunderstanding by voice communication are 95%-99%.
After the rare voice conversation, I always make sure to have any agreement in writing.
Having said that, I do notice that more and more agencies mention a Skype account, maybe someone can explain the advantage of it:
if one is at the computer to talk, one is at the computer to write by email. So I don't get it.
[Edited at 2008-12-23 19:58 GMT] ▲ Collapse
| | | | Amy Duncan (X)
Brazil
Local time: 02:48
Portuguese to English
+ ...
| Skype can be good sometimes | Dec 23, 2008 |
Latin_Hellas wrote:
Having said that, I do notice that more and more agencies mention a Skype account, maybe someone can explain the advantage of it:
if one is at the computer to talk, one is at the computer to write by email. So I don't get it.
[Edited at 2008-12-23 19:58 GMT]
I find that occasionally it's helpful to have a back-and-forth with someone on the Skype chat, when there is something that's not clear, or that I need to hear an answer to so I know what my next question will be!
| | | | Latin_Hellas (X)
United States
Local time: 07:48
Italian to English
+ ...
| Skype chat is writing, not talking, right? | Dec 23, 2008 |
Amy Duncan wrote:
I find that occasionally it's helpful to have a back-and-forth with someone on the Skype chat, when there is something that's not clear, or that I need to hear an answer to so I know what my next question will be!
Skype chat is like Google chat, a live written conversation, not actually speaking through a microphone and headphones or similar, right?
| | | | Amy Duncan (X)
Brazil
Local time: 02:48
Portuguese to English
+ ...
| Skype has a few options | Dec 23, 2008 |
Latin_Hellas wrote:
Skype chat is like Google chat, a live written conversation, not actually speaking through a microphone and headphones or similar, right?
Skype has the Google-type chat, where you write back and forth. It also has the speaking feature, where you use headphones and can talk with other Skype users around the world for free. Then it has "Skype Out," where, for a small fee you can speak from your Skype headphones to any landline phone around the world.
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So far, e-mail is the best, the most proper, and the cheapest way to communicate with foreign clients
| | | | | Did not expect it to be that clear | Dec 24, 2008 |
Well, still maybe 7 years back, I probably would have answered telephone, but e-mail has taken over almost completely, with occasional Skype and phone communication. When on Skype, I rarely use the voice option, chat is just too convenient.
Completely different from when I started in 1994. E-mail was not yet very established in Europe at that time. In that time, I felt obliged to order an ISDN connection with 4 lines, one business line, one private line, one fax number and one for ... See more Well, still maybe 7 years back, I probably would have answered telephone, but e-mail has taken over almost completely, with occasional Skype and phone communication. When on Skype, I rarely use the voice option, chat is just too convenient.
Completely different from when I started in 1994. E-mail was not yet very established in Europe at that time. In that time, I felt obliged to order an ISDN connection with 4 lines, one business line, one private line, one fax number and one for the direct modem connection (remember the time of BBS?). Nowadays, I do not even own a fax machine anymore. ▲ Collapse
| | | | diana bb
Lithuania
Local time: 08:48
English to Lithuanian
+ ...
| I voted 'other' | Dec 24, 2008 |
... because I communicate both via email AND telephone. With local clients via telephone (they almost always approach me via phone), with foreign clients via email.
Season's greetings to all,
Diana
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