|Chinese to English: Corporate Policies|
General field: Bus/Financial
Detailed field: Business/Commerce (general)
|Source text - Chinese|
|Translation - English|
Policies on Customer Complaint
The Group is committed to maintaining sound customer relationships. For the purpose of improving service quality, the Group has set up a system for managing customer complaints which entails complaint collection, analysis and suggestions for improvement. The Group’s products cater specifically for manufacturing and trading customers and are customized as per customer’s order, hence no conditions of returns and complaints arose during the year. In case there is any doubt or disagreement in the business flow, the department of operations is accountable for communicating with customers and resolving issues.
Policy on Supplier Selection
Firmly determined to collaborate with firms of decent qualifications and reputation, the Group establishes efficient strategic collaboration with those attaining superior product quality and fulfilling their social responsibilities. Moreover, the Group regularly conducts appraisals on its suppliers and reinforces control on the supply chain, so as to ascertain high quality in output and smooth stream of the supply chain.
In respect of supplier selection, the Group practices a specialized code of supplier management involving fair and rigorous annual appraisals on its suppliers. Eligible suppliers would possess the following: a valid business license, a tax registration certificate, registered capital, intellectual property rights (if applicable) etc. Suppliers of special industries must have relevant quality verification, whereas those with ISO certifications would be granted priority consideration.