Chinese to English: Corporate Policies
General field: Bus/Financial
Detailed field: Business/Commerce (general) | |
Source text - Chinese
客戶投訴政策
集團亦致力與顧客維持良好關係，為改善服務質素，集團設立顧客投訴管理機制，包括投訴收集、分析研究及提出改善意見。集團產品針對的是生產企業或貿易客戶，是根據客戶需求定制化生產，並無出現退貨及投訴的狀況，如銷售過程中有疑議、分歧，則由業務部門和對方進行溝通妥善解決。
供應商挑選制度
集團堅持與資質良好、信譽良好、產品質量過硬、有社會責任的企業合作，建立高效的戰略合作關係，定期對供應商進行審核，加強對供應鏈的嚴格把控，保障產品質量和供應鏈的良好運行。
在挑選供應商方面，集團實行專門的供應商管理制度，每年對供應商進行公平及嚴格審核。合格的供應商應具的資質包括：有效的營業執照、稅務登記證、註冊資本金、知識產權（如適用）等，特殊行業供應商必須經過資質認證，且對取得ISO質量認證的供應商採取優先考慮。
| Translation - English
Policies on Customer Complaint
The Group is committed to maintaining sound customer relationships. For the purpose of improving service quality, the Group has set up a system for managing customer complaints which entails complaint collection, analysis and suggestions for improvement. The Group’s products cater specifically for manufacturing and trading customers and are customized as per customer’s order, hence no conditions of returns and complaints arose during the year. In case there is any doubt or disagreement in the business flow, the department of operations is accountable for communicating with customers and resolving issues.
Policy on Supplier Selection
Firmly determined to collaborate with firms of decent qualifications and reputation, the Group establishes efficient strategic collaboration with those attaining superior product quality and fulfilling their social responsibilities. Moreover, the Group regularly conducts appraisals on its suppliers and reinforces control on the supply chain, so as to ascertain high quality in output and smooth stream of the supply chain.
In respect of supplier selection, the Group practices a specialized code of supplier management involving fair and rigorous annual appraisals on its suppliers. Eligible suppliers would possess the following: a valid business license, a tax registration certificate, registered capital, intellectual property rights (if applicable) etc. Suppliers of special industries must have relevant quality verification, whereas those with ISO certifications would be granted priority consideration.
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