DE POSSE DO PROTOCOLO

English translation: with the protocol (number) at hand

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)

Portuguese term or phrase:	DE POSSE DO PROTOCOLO
English translation:	with the protocol (number) at hand

19:28 Jan 12, 2015

The asker opted for community grading. The question was closed on 2015-01-16 16:54:14 based on peer agreement (or, if there were too few peer comments, asker preference.)

Portuguese to English translations [PRO]
Bus/Financial - Idioms / Maxims / Sayings / Fine print in banking document

Portuguese term or phrase: DE POSSE DO PROTOCOLO

This phrase appears at the bottom of a banking form, in which several websites and phone numbers are given.

At the end, it says this:

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Se não ficar satisfeito com a solução apresentada, DE POSSE DO PROTOCOLO, contate a Ouvidoria:

reachicago

with the protocol (number) at hand

Explanation:
Upon registering a complaint with the bank's customer service, the customer is given a protocol number (during the phone call). If the solution provided is not satisfactory, the customer can contact "Ouvidoria"; they will ask the customer the protocol number, so that they can already pull from their records the previous conversations, info, decisions, etc.

Selected response from:

Rodrigo Cayres
Brazil
Local time: 21:26

Grading comment

Excellent!
That fits entirely with the context.
REA / Chicago
4 KudoZ points were awarded for this answer

Summary of answers provided

4 +2

with the protocol (number) at hand

Rodrigo Cayres

having in hand proof of having filed the complaint

Ana Rita Santiago

Answers

24 mins confidence:

having in hand proof of having filed the complaint

Explanation:
It just means that in order to seek help from the Ombudsman the client has to have filed complaint that was not satisfactorily addressed by the client support section. "Protocolo" will be the number of the given by the client support to identify the complaint (if done by phone), or usually a slip of paper with a date and time the client presented the complaint with a signature of the person who received it.

Ana Rita Santiago
Brazil
Local time: 21:26
Native speaker of:

Portuguese

32 mins confidence:

peer agreement (net): +2

with the protocol (number) at hand

Rodrigo Cayres
Brazil
Local time: 21:26
Native speaker of:

Portuguese
PRO pts in category: 4

Grading comment

Excellent!
That fits entirely with the context.
REA / Chicago

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DE POSSE DO PROTOCOLO

English translation: with the protocol (number) at hand

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English translation: with the protocol (number) at hand

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