I mean it. Many of the questions where I'm trying to help are ones that may be useful to me later. Not discussing any of them will greatly diminish the value of this forum.
"...occurs when some other service provider is already handling the details."
Yes, I think you nailed it. The point is that I believe I found Claudia's website and there's one thing about the context she didn't mention:
It's a paragraph about delivery fees.
It says Versandkosten in the sentence before the one she posted and the one she posted starts with another word and a colon.
"Zuschläge: Bei über 1,20 m Länge und Sperrgut - unser Kundenservice meldet sich hierzu nach der Bestellung bei Ihnen. Ausnahme sind Lieferungen per Spedition oder Spezialtransport."
I think this means customer service will call you if you have what is known in the US as an oversized [whatever]:
"Oversized items are large products that must ship through a freight carrier based on meeting one or more of the following criteria"
https://help.overstock.com/help/s/article/Oversized-Item-Del...That's said in the first bit of the sentence (and it is what you need the freight carrier for).
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