Online presence? A not so brief explanation 18:12 Oct 3, 2018
Up until a few years ago, an online presence was dominated by a company website. Since mobile devices have become almost the norm, and fewer users actually interact with brands from a PC or laptop, the most important elements of such a presence are social media such as Twitter, Facebook, Instagram etc. On such platforms, opinion makers, key opinion leaders, brand or product endorsers, journalists, brand ambassadors, bloggers and influencers (generally classed as experts, realists, activists and entertainers) generate relationships between users and the brand/product/company. Many companies create communities (or fan bases) who share their experiences/wishes with the brand in these media channels - with fellow community members and the brand itself. The importance of such feedback for the company is obvious - it generates brand loyalty, interest and statistics that enable the brand to identify leads within the community and address them with target-group-relevant content. |