I assume that the nominal supply voltage to the solenoid is 24 V and the upper voltage is 28.8 V. Is this voltage supplied by the control or from other sources (transformers, PSU, etc.)?
A NTC (negative temperature coefficient thermistor) cannot deliver supply voltages. It only determines the current. Moreover, a NTC has no assigned rated voltage, but rated resistance, temperature coefficient, admissible power dissipation, etc. See datasheet
http://www.murata.com/~/media/webrenewal/support/library/cat...If the "NTC" is a PSU, then the guess is solved and "NTC" must be read elsewhere. If it is a thermistor, than the context is incomprehensible.
It would be nice to answer these questions and to add further context. Can you also describe, what the reason of malfunction was, and how this failure will be solved? And pleas give us the missing link between the malfunction and the discussion about "NTC" and voltages.
@ Chris: AN = "Air Neuf" makes sense.