call her instead of

English translation: so she might get it back to the customer faster

11:17 Apr 9, 2017

English language (monolingual) [Non-PRO]
General / Conversation / Greetings / Letters

English term or phrase: call her instead of

Hello everyone,

Most of the items lost on a plane are quickly found by the flight attendant and cleaning crews as they prepare for the next flight. They used to take found items to the KLM transfer desk with a note that said, “This was found in seat 2D,” and hopefully the airline could match it up with the online forms a few days later. Amster-dam, however, is a major stopover on transEurope and other flight paths, and many fliers who forget personal belongings on the plane are still in the airport waiting for their connecting flights when their items are found by the crew.

A member of Vogel-Meijer’s social media team who works at the airport found a better way to reconnect customers with their lost items. Armed with only a tablet computer and a smartphone, she completely changed customer service from reactive to proactive.

Without a committee meeting or official policychange—the KLM culture emphasizes employee initiatives—she asked flight crews ****to call her instead of**** taking found items to a transfer desk. On her tablet, she could then look up a customer’s itinerary and discover that his next flight was leaving from gate 37 to Paris in forty-five minutes. “She rushes immediately to the gate, looks for Mr. Jensen, and tells him, ‘Could it be that you lost something?’ Mostly, they don’t even know they have lost it yet, and suddenly they have their iPad back,” explains Vogel-Meijer.

Could someone please explain to me why she asked to call/phone her, what was the point/purpose of doing so?
I've to admit I fail to understand that?

Thank you.

Mikhail Korolev KudoZ activity Questions: 2410 (2 open) (10 closed without grading) Answers: 130
Local time: 18:11

Selected answer:so she might get it back to the customer faster

Explanation:
i.e before they leave the airport

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Note added at 8 mins (2017-04-09 11:25:29 GMT)
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so, if the flight crews find something as they're cleaning a plane, rather than bringing the item "to the KLM transfer desk with a note that said, “This was found in seat 2D,” and hopefully the airline could match it up with the online forms a few days later", if they phone her, she may be able to discover (via her tablet/smartphone) that the customer is still in the airport...waiting to transfer to another flight and can bring the item to them right away as they wait at the gate to board

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Note added at 28 mins (2017-04-09 11:45:23 GMT)
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no problem!

Selected response from:

Yvonne Gallagher
Ireland
Local time: 16:11

Grading comment

Thank you, Gallagy.
4 KudoZ points were awarded for this answer

SUMMARY OF ALL EXPLANATIONS PROVIDED

4 +9

so she might get it back to the customer faster

Yvonne Gallagher

Answers

3 mins confidence:

peer agreement (net): +9

so she might get it back to the customer faster

Yvonne Gallagher
Ireland
Local time: 16:11
Specializes in field
Native speaker of:

English
PRO pts in category: 659

Grading comment

Thank you, Gallagy.

Notes to answerer

Asker: Oh, now I understand, thank you, Gallagy.

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call her instead of

English translation: so she might get it back to the customer faster

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