expectation and corresponding advocacy impact

English translation: expectation + corresponding advocacy impact

18:51 Mar 8, 2017
English language (monolingual) [PRO]
General / Conversation / Greetings / Letters
English term or phrase: expectation and corresponding advocacy impact
Hello everyone,

https://books.google.ru/books?id=yxXVCQAAQBAJ&pg=PT41&lpg=PT...

Edison Research and I asked more than two thousand individuals who had complained to a business in the prior twelve months whether they expected a response when they complained, and if they did expect a response, how quickly they anticipated the business to reply.

Our findings form the basis of the Hatrix: the expectation and corresponding advocacy impact for onstage and offstage haters. (A poster of the Hatrix is available within these pages, and it is free and downloadable at HugYourHaters.com as well. Take a moment to grab it now, and keep the Hatrix in your office to remind you of these key points.)

This is a poster mentioned by the author:
http://www.jaybaer.com/wp-content/uploads/2015/10/TheHatrix-...

But I'm still not sure about how I should parse the phrase "expectation and corresponding advocacy impact":

like this: expectation impact + corresponding advocacy impact
or like this: expectation + corresponding advocacy impact

Thank you.
Mikhail Korolev
Local time: 12:26
Selected answer:expectation + corresponding advocacy impact
Explanation:
This is my reading of the text you link to more than the poster: the main grouping is between the onstage/offstage complainers, and the expectancy varies by this factor, the advocacy impact refers to response or its lack.

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Note added at 24 mins (2017-03-08 19:16:05 GMT)
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Off topic: if this infographic (???) is supposed to work without the text, it really really fails to do so. I wonder if this comment makes me an onstage hater?
Selected response from:

magdadh
United Kingdom
Local time: 10:26
Grading comment
Thank you, magdadh.
4 KudoZ points were awarded for this answer



SUMMARY OF ALL EXPLANATIONS PROVIDED
3 +4expectation + corresponding advocacy impact
magdadh


Discussion entries: 5





  

Answers


20 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +4
expectation + corresponding advocacy impact


Explanation:
This is my reading of the text you link to more than the poster: the main grouping is between the onstage/offstage complainers, and the expectancy varies by this factor, the advocacy impact refers to response or its lack.

--------------------------------------------------
Note added at 24 mins (2017-03-08 19:16:05 GMT)
--------------------------------------------------

Off topic: if this infographic (???) is supposed to work without the text, it really really fails to do so. I wonder if this comment makes me an onstage hater?

magdadh
United Kingdom
Local time: 10:26
Specializes in field
Native speaker of: Native in PolishPolish
PRO pts in category: 20
Grading comment
Thank you, magdadh.
Notes to answerer
Asker: Thank you, Magda. I've posted 2 more links in the Disc.


Peer comments on this answer (and responses from the answerer)
agree  Charles Davis: I'm quite sure it means this: expectation of a reply and impact on advocacy of a reply being received.
2 hrs

agree  Jacek Kloskowski: Same as above
3 hrs

agree  Yasutomo Kanazawa
9 hrs

agree  acetran
16 hrs
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