archive everything going forward.

13:56 Mar 8, 2017 

Thank you again, Björn.

13:49 Mar 8, 2017 

And yes, it says "ignoring" in the first sentence, but it continues with "at least in terms of public, onstage interactions" and "but he does answer ­them—each of them, at least in private." So I don't think the messages will necessarily be ignored because he may still need to find out whether "someone is a regular hater or an off­- the-rails customer" - do you see what I mean? Sending one email back and forth may not be enough to determine that, but he wants to keep a record of the conversation. Maybe, a customer even threatens him or his family (the subject is "crazies," after all) - happens quite often these days. Then you need more than an unsubstantiated claim to go to the police. At the same time, telling customers everything will be archived is like giving them a warning that they should be careful with what they're saying from now on.

13:41 Mar 8, 2017 

You're welcome!
And thank you for your input, Bjorn.

13:35 Mar 8, 2017 

Ah, thank you. I apologize for the misunderstanding. Considering the other part about "correspond in writing," I think the meaning is still as explained below. So no more phone calls (which may not be recorded); only things you can use as proof in court should it come to that (my better half, who is American, agrees).

13:29 Mar 8, 2017 

I meant: We'll respond to your first e-mail, but probably we won't even read your second/next e-mail.

13:23 Mar 8, 2017 

"Does 'we feel like we need to archive everything going forward' mean 'we won't even read your next e-mail'?"

How do you want to respond then? It means that they find it neccessary from that point on to store (archive) any emails you send them. It's a precautionary measure, just as "correspond in writing" is. They want to have it all on paper or stored electronically, so the customer cannot make any outlandish claims later. You can just retrieve the email and say: "Look, that was your response."

See also the answer by Dariusz (typo was obvious to me, so I didn't comment).

13:19 Mar 8, 2017 

My previous suggestion contained an obvious typo.