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Senior Management and Engagements

Indonesian translation: manajer senior pendamping pelanggan

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:Senior Management and Engagements
Indonesian translation:manajer senior pendamping pelanggan
Entered by: M. Laut

16:22 Dec 4, 2013
English to Indonesian translations [PRO]
Tech/Engineering - Management / Manajemen Pabrik
English term or phrase: Senior Management and Engagements
• Shopfloor – Multiskilling;
• First Line Managers;
• Senior Management and Engagements;
• Supplier Quality Management; and
• Developing Quality Champions

===========================
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M. Laut
Indonesia
Local time: 03:11
manajer senior pendamping pelanggan
Explanation:
Apabila melihat istilahnya, 'senior management and engagements' menunjuk pada orang yang memiliki jabatan dengan pengalaman panjang dalam bidang manajemen dan 'engagement'. Istilah 'engagement' berkaitan dengan pelanggan, yang dalam hal pabrik, ialah pembeli barang yang yang dibuat. Manajer yang bertugas dalam 'engagement' mendampingi pelanggan untuk jangka waktu yang disepakati berkenaan dengan segala sesuatu yang berkaitan dengan barang dari pabriknya yang digunakan oleh pelanggan demi kepuasan pelanggan.

'customer engagement manager' (manajer pendamping pelanggan) berbeda dengan 'customer relation manager' (manajer hubungan pelanggan) karena kapan pun pelanggan membutuhkan untuk mengatasi masalah mereka, manajer 'engagement' harus siap melayani. Tentunya, manajer semacam ini memiliki banyak anak buah. Berhubung belum ada padanan resmi tentang istilah ini, saya mengusulkan padanan 'manajer senior pendamping pelanggan' untuk 'senior management and engagements'.

For me this capability lives in the adjacent but related world of customer engagement and contact centers, which manage the real-time distribution of customer interactions, cases and work tasks.

http://blog.genesyslab.com/blog/2013/08/13/crm-or-customer-e...

Engagement Managers should expect to spend approximately their time on client billable activities and on non-billable activities including team mentoring, client relationships, project issue resolution, and overall team management and reviews.

https://lyonscg.silkroad.com/epostings/index.cfm?fuseaction=...

Selected response from:

Wiyanto Suroso
Indonesia
Local time: 03:11
Grading comment
Trim's ---------
4 KudoZ points were awarded for this answer



Summary of answers provided
3manajer senior pendamping pelanggan
Wiyanto Suroso


Discussion entries: 1





  

Answers


1 hr   confidence: Answerer confidence 3/5Answerer confidence 3/5
senior management and engagements
manajer senior pendamping pelanggan


Explanation:
Apabila melihat istilahnya, 'senior management and engagements' menunjuk pada orang yang memiliki jabatan dengan pengalaman panjang dalam bidang manajemen dan 'engagement'. Istilah 'engagement' berkaitan dengan pelanggan, yang dalam hal pabrik, ialah pembeli barang yang yang dibuat. Manajer yang bertugas dalam 'engagement' mendampingi pelanggan untuk jangka waktu yang disepakati berkenaan dengan segala sesuatu yang berkaitan dengan barang dari pabriknya yang digunakan oleh pelanggan demi kepuasan pelanggan.

'customer engagement manager' (manajer pendamping pelanggan) berbeda dengan 'customer relation manager' (manajer hubungan pelanggan) karena kapan pun pelanggan membutuhkan untuk mengatasi masalah mereka, manajer 'engagement' harus siap melayani. Tentunya, manajer semacam ini memiliki banyak anak buah. Berhubung belum ada padanan resmi tentang istilah ini, saya mengusulkan padanan 'manajer senior pendamping pelanggan' untuk 'senior management and engagements'.

For me this capability lives in the adjacent but related world of customer engagement and contact centers, which manage the real-time distribution of customer interactions, cases and work tasks.

http://blog.genesyslab.com/blog/2013/08/13/crm-or-customer-e...

Engagement Managers should expect to spend approximately their time on client billable activities and on non-billable activities including team mentoring, client relationships, project issue resolution, and overall team management and reviews.

https://lyonscg.silkroad.com/epostings/index.cfm?fuseaction=...



Wiyanto Suroso
Indonesia
Local time: 03:11
Native speaker of: Native in IndonesianIndonesian
PRO pts in category: 62
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