https://wiki.proz.com/kudoz/english-to-french/business-commerce-general/1308281-accountability-tools.html

accountability tools

French translation: outils/mécanismes de responsabilisation

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:accountability tools
French translation:outils/mécanismes de responsabilisation
Entered by: Sandra C.

03:21 Apr 13, 2006
English to French translations [PRO]
Bus/Financial - Business/Commerce (general)
English term or phrase: accountability tools
"9. Ensure that all accountability tools include elements of our service initiative"

in a corporate newsletter about a service initiative at all levels of the corporation; about how to enable employees to provide the best customer service and make it a great experience for the customer

the steps that come before that:

1. Create a Service Improvement Team
2. Develop our XXX Business Services Service Philosophy and a consistent set of Service Standards
3. Ensure that Customer Support Excellence is part of all company communications
4. Ensure that all employees are trained on the elements of our service initiative
5. Recruit and hire only those job applicants who are “wired” for our service culture
6. Measure our customers’ perceptions of our service and communicate that information to all employees
7. Provide recognition to those employees who excel at providing great customer service
8. Identify and remove obstacles to providing a great customer experience

TIA
Sandra C.
France
Local time: 19:31
outils de responsabilisation
Explanation:
juste une suggestion
Selected response from:

Michael Bastin
Spain
Local time: 19:31
Grading comment
merci!
4 KudoZ points were awarded for this answer



Summary of answers provided
3 +3outils de responsabilisation
Michael Bastin


  

Answers


1 hr   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +3
outils de responsabilisation


Explanation:
juste une suggestion

Michael Bastin
Spain
Local time: 19:31
Works in field
Native speaker of: Native in FrenchFrench
PRO pts in category: 13
Grading comment
merci!

Peer comments on this answer (and responses from the answerer)
agree  MultiPro: :) ou mécanismes de responsabilisation. ,)
14 mins

agree  jean pierre belliard (X)
2 hrs

agree  Carole Paquis
4 hrs
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