accountability tools

French translation: outils/mécanismes de responsabilisation

English term or phrase:accountability tools
French translation:outils/mécanismes de responsabilisation
Entered by: Sandra C.

03:21 Apr 13, 2006
English to French translations [PRO]
Bus/Financial - Business/Commerce (general)
English term or phrase: accountability tools
"9. Ensure that all accountability tools include elements of our service initiative"

in a corporate newsletter about a service initiative at all levels of the corporation; about how to enable employees to provide the best customer service and make it a great experience for the customer

the steps that come before that:

1. Create a Service Improvement Team
2. Develop our XXX Business Services Service Philosophy and a consistent set of Service Standards
3. Ensure that Customer Support Excellence is part of all company communications
4. Ensure that all employees are trained on the elements of our service initiative
5. Recruit and hire only those job applicants who are “wired” for our service culture
6. Measure our customers’ perceptions of our service and communicate that information to all employees
7. Provide recognition to those employees who excel at providing great customer service
8. Identify and remove obstacles to providing a great customer experience

Sandra C.
Local time: 03:54
outils de responsabilisation
juste une suggestion
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Michael Bastin
Local time: 03:54
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Summary of answers provided
3 +3outils de responsabilisation
Michael Bastin



1 hr   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +3
outils de responsabilisation

juste une suggestion

Michael Bastin
Local time: 03:54
Works in field
Native speaker of: Native in FrenchFrench
PRO pts in category: 13
Grading comment

Peer comments on this answer (and responses from the answerer)
agree  MultiPro: :) ou mécanismes de responsabilisation. ,)
14 mins

agree  jean pierre belliard (X)
2 hrs

agree  Carole Paquis
4 hrs
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