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扁平化管理和客户经理制

English translation: Flat Management & Customer Manager System

01:35 May 31, 2004
Chinese to English translations [PRO]
Bus/Financial - Management
Chinese term or phrase: 扁平化管理和客户经理制
篇第二章是案例研究，针对深圳某商业银行实行扁平化管理和客户经理制这两大改革的实际过程，进行深入分析和研究，提出需要解决的问题并给出解决问题的基本思路，其中重点描述了相关的机构设置极其职责分工。
SHI KANG DU
China
Local time: 15:42
English translation:Flat Management & Customer Manager System
Explanation:
上海热线--财经频道
... 客户经理制（CSS-Customer Manager System），是20世纪90年代初，西方银行突出以客
户为中心而普遍推行的一种服务制度，客户经理负责管理客户在银行办理存
款、贷款、结算、中间业务、信息咨询等全方位金融服务，重在提高对客户 ...
rich.online.sh.cn/rich/gb/content/ 2003-05/07/content_585403.htm
Selected response from:

maxzhy
Local time: 15:42
Grading comment
Graded automatically based on peer agreement.
4 KudoZ points were awarded for this answer



Summary of answers provided
5 +2Flat Management & Customer Manager System
maxzhy
4a flat management structure and a customer-based management structure
Ozethai
3 -1flatten the management and customer service hierarchy
chica nueva


  

Answers


14 mins   confidence: Answerer confidence 5/5 peer agreement (net): +2
扁平化管理和客户经理制
Flat Management & Customer Manager System


Explanation:
上海热线--财经频道
... 客户经理制（CSS-Customer Manager System），是20世纪90年代初，西方银行突出以客
户为中心而普遍推行的一种服务制度，客户经理负责管理客户在银行办理存
款、贷款、结算、中间业务、信息咨询等全方位金融服务，重在提高对客户 ...
rich.online.sh.cn/rich/gb/content/ 2003-05/07/content_585403.htm

maxzhy
Local time: 15:42
Native speaker of: Native in ChineseChinese
PRO pts in category: 4
Grading comment
Graded automatically based on peer agreement.

Peer comments on this answer (and responses from the answerer)
agree  Chinoise
28 mins
agree  Zong Yang Yu
7 hrs
Login to enter a peer comment (or grade)

5 hrs   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): -1
扁平化管理和客户经理制
flatten the management and customer service hierarchy


Explanation:
flatten the management and customer service hierarchies; reduce the numbers of levels in the general management and customer account management structures

IT带来的多重改变
... 管理层次（Hierarchy）成反比。当管理幅度较小，而管理层次较多时，企业就
趋向金字塔结构（Tall-structure），反之，如果管理幅度较大，而管理层次较
少，则企业就趋向于扁平式（Flat-structure）。 我们已经知道了组织“扁平化” ...
cio.enet.com.cn/cio/inforcenter/A20030724254625.html - 37k - Cached - Similar pages

论知识经济的社会文化观与现代管理会计
... 式的管理转变为横向（扁平式）的 ... 过程的始终。从而使企业真正成为一个民
主的、人性化的组织 ... 目标的多元化问题 企业经营目标是企业一切生产经营活
动的出发点和归宿。管理会计，作为为企业生产经营提供信息和智力支持的 ...
www.51lw.com/article/audit/949.htm - 21k - Cached - Similar pages

管理类专业术语一览
... commitment 顽固认同 F family group 家庭集团financial statement 财务报表 flat hierarchies
扁平型结构 ... G game theory 博弈论general financial condition 一般财务状况 geocentric manager
全球化管理者general manager 总经理 globalization 全球化gossip chain ...
page.china.alibaba.com/ali/news/detail/1/5259385.html - 35k - Supplemental Result - Cached - Similar pages

智联招聘网--个人求职--职位信息显示
... Account Manager 客户经理(成都市). 发布日期: 2004-05-27. Key responsibilities: · Provide customer service work
to client through a cross-functional team work. · Responsible for sales, account receivable management, joint customer ...
www.zhaopin.com/ jobseeker/ps_request.jsp?vacancyid=12137124 - 17k - Cached - Similar pages

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Note added at 5 hrs 41 mins (2004-05-31 07:17:12 GMT)
--------------------------------------------------

according to the text, it should be \'undertake flattening of ...\'

chica nueva
Local time: 19:42
Specializes in field
Native speaker of: English
PRO pts in category: 7

Peer comments on this answer (and responses from the answerer)
disagree  Ozethai: It's the structure we want to flatten, not management. Also, a hierachical structure is exactly the opposite of a flat organisation structure and that of a customer-oriented, bottom up organisation structure.
5 hrs
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11 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5
扁平化管理和客户经理制
a flat management structure and a customer-based management structure


Explanation:
In Charles Mintzberg's "Structures in Five", terms such as "flat management structure" and "customer-based" organisation structure were used in the analysis and design of modern organisations. As your 上下文 indicates you're referring to organisation structure, these are the terms you would want to use, I hope.

Ozethai
Australia
Local time: 17:42
Native speaker of: Native in ThaiThai, Native in ChineseChinese
PRO pts in category: 8
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