a lo largo de todo el pasillo

English translation: throughout the customer experience

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
Spanish term or phrase:a lo largo de todo el pasillo
English translation:throughout the customer experience
Entered by: Marcelo González

22:53 Dec 5, 2018
Spanish to English translations [PRO]
General / Conversation / Greetings / Letters /
Spanish term or phrase: a lo largo de todo el pasillo
Hi everyone,

This term appears in a list of things that this particular company can do better thanks to the use of a Net Promoter Score. Context/example below.

I am not sure what "a lo largo de todo el pasillo" implies...does it mean "comprehensive"..."from start to finish?"

Context:


La gestión del Net Promoter Score es responsabilidad no solo de la Dirección, sino de todos y cada uno de los empleados de Grupo SATA. “Para nosotros más que una métrica es una herramienta de gestión diaria” que nos está ayudando a:

-Tener información ***a lo largo de todo el pasillo del cliente***.


Thank you in advance for the help.
Robert Dunn
United States
Local time: 12:38
throughout the customer experience
Explanation:
Real-Time Personalization **Throughout the Customer Experience** ...
https://www.ngdata.com/real-time-personalization-throughout-...
May 29, 2018 - Real-Time Personalization Throughout the Customer Experience – As customers consume content on the go via various channels, something ...

Key Strategies to Wow Your Customers with a Winning ... - V12 Data
https://www.v12data.com/.../key-strategies-wow-your-customer...
Aug 17, 2018 - Delivering this level of personalization **throughout the customer experience** requires data. A company must understand who their customers are ...

Guest Blog: More Ways Mobile is Impacting the Customer Experience
https://hyken.com › Customer Service Articles
... have not given enough attention to the design of a customer's journey resulting in a disjointed, inconsistent path **throughout the customer experience.**

4 Ways Customer Effort Score Can Help Improve the Customer ...
https://www.getfeedback.com/.../4-ways-customer-effort-score...
Feb 20, 2018 - Help surface challenges **throughout the customer experience**. If certain parts of the journey (onboarding, post-sale, etc.) are consistently ...

Customer Experience Market Research & Consulting - Market ...
https://www.marketstrategies.com/en/services/customer-experi...
Accurately measure touch points **throughout the customer experience.** Incorporate attitudinal and transactional data that relate to actual customer behavior.

Digital Transformation: How It Influences the Customer Experience ...
https://sessioncam.com/digital-transformation-influences-cus...
Apr 7, 2016 - Also, encourage your team to create a customer journey map. This will help spot any deficiencies **throughout the customer experience.**

As also suggested, the concept of the 'customer's journey' is also useful in this context, but I'd say: "throughout the customer's journey" or maybe something like "from the beginning to the end of the customer's journey."

That said, I think "throughout the customer experience" hits it right on the head, with term, i.e., 'customer experience,' that is frequently used precisely in this context.

I hope this helps!

--------------------------------------------------
Note added at 10 hrs (2018-12-06 09:13:29 GMT)
--------------------------------------------------

oops: I meant "...with a term, i.e., 'customer experience,' that is frequently used, precisely in this context."
Selected response from:

Marcelo González
United States
Local time: 06:38
Grading comment
Selected automatically based on peer agreement.
4 KudoZ points were awarded for this answer



Summary of answers provided
4 +4throughout the customer experience
Marcelo González
3 +1client information across the board
David Hollywood
4along the Customer Journey
Teresita Giancola
3all along/down the pipeline
Sergio Kot


  

Answers


39 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +1
client information across the board


Explanation:
or: comprehensive client information across the board

--------------------------------------------------
Note added at 40 mins (2018-12-05 23:33:56 GMT)
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and I think it means "comprehensive"

--------------------------------------------------
Note added at 49 mins (2018-12-05 23:43:14 GMT)
--------------------------------------------------

or: from start to finish as you yourself suggest

--------------------------------------------------
Note added at 50 mins (2018-12-05 23:44:38 GMT)
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I think if you don't want to out on a limb you're ok with "comprehensive"

--------------------------------------------------
Note added at 52 mins (2018-12-05 23:45:50 GMT)
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should read "go out on a limb" of course...

--------------------------------------------------
Note added at 55 mins (2018-12-05 23:49:25 GMT)
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or: have a complete picture of our clients

--------------------------------------------------
Note added at 56 mins (2018-12-05 23:49:57 GMT)
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more idiomatic and fits the "picture"

--------------------------------------------------
Note added at 57 mins (2018-12-05 23:51:03 GMT)
--------------------------------------------------

let's see what else comes in...

David Hollywood
Local time: 13:38
Works in field
Native speaker of: English
PRO pts in category: 190
Notes to answerer
Asker: Wow, thanks for the geyser of ideas and phrases! What do you do to keep yourself inspired like this?


Peer comments on this answer (and responses from the answerer)
agree  AllegroTrans: I am impressed by your spontaneous vertical thinkig methodology but I trust that your translations don't look quite like this!
1 hr
  -> no they don't AT and this format lends itself to letting your mind go...I'm a great fan of de Bono and met him in St. Andrews in the 70's... and my prof translation days are over ... just like to take it easy and play golf :) well we're talking "lateral"
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1 hr   confidence: Answerer confidence 4/5Answerer confidence 4/5
along the Customer Journey


Explanation:
2. Pasillo del Cliente (Customer Journey)
El pasillo del cliente son todas las posibles interacciones que puede tener un cliente
con una empresa. El pasillo comprende toda la “ruta” que realiza el cliente desde
que tiene el estímulo o la necesidad de comprar nuestro producto o servicio, su
paso por los canales de venta (presencial, online, etc.), el momento de la compra y
momento del disfrute/uso del producto o servicio, incluyendo la post-venta.
El pasillo del cliente se va construyendo con los puntos de contacto, los touchpoints,
que son las situaciones donde el cliente interactúa con nuestra empresa. Los
mensajes que puede recibir un cliente van desde los mensajes publicitarios hasta
las acciones de compra/contratación del producto/servicio, su uso/disfrute y la postventa.



    Reference: http://ninjaclienting.com/wp-content/uploads/2015/05/Ninjacl...
Teresita Giancola
Uruguay
Native speaker of: Spanish
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8 hrs   confidence: Answerer confidence 3/5Answerer confidence 3/5
all along/down the pipeline


Explanation:
An "out of the box" option

Sergio Kot
Israel
Works in field
Native speaker of: Native in HebrewHebrew, Native in SpanishSpanish
PRO pts in category: 20
Login to enter a peer comment (or grade)

2 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +4
throughout the customer experience


Explanation:
Real-Time Personalization **Throughout the Customer Experience** ...
https://www.ngdata.com/real-time-personalization-throughout-...
May 29, 2018 - Real-Time Personalization Throughout the Customer Experience – As customers consume content on the go via various channels, something ...

Key Strategies to Wow Your Customers with a Winning ... - V12 Data
https://www.v12data.com/.../key-strategies-wow-your-customer...
Aug 17, 2018 - Delivering this level of personalization **throughout the customer experience** requires data. A company must understand who their customers are ...

Guest Blog: More Ways Mobile is Impacting the Customer Experience
https://hyken.com › Customer Service Articles
... have not given enough attention to the design of a customer's journey resulting in a disjointed, inconsistent path **throughout the customer experience.**

4 Ways Customer Effort Score Can Help Improve the Customer ...
https://www.getfeedback.com/.../4-ways-customer-effort-score...
Feb 20, 2018 - Help surface challenges **throughout the customer experience**. If certain parts of the journey (onboarding, post-sale, etc.) are consistently ...

Customer Experience Market Research & Consulting - Market ...
https://www.marketstrategies.com/en/services/customer-experi...
Accurately measure touch points **throughout the customer experience.** Incorporate attitudinal and transactional data that relate to actual customer behavior.

Digital Transformation: How It Influences the Customer Experience ...
https://sessioncam.com/digital-transformation-influences-cus...
Apr 7, 2016 - Also, encourage your team to create a customer journey map. This will help spot any deficiencies **throughout the customer experience.**

As also suggested, the concept of the 'customer's journey' is also useful in this context, but I'd say: "throughout the customer's journey" or maybe something like "from the beginning to the end of the customer's journey."

That said, I think "throughout the customer experience" hits it right on the head, with term, i.e., 'customer experience,' that is frequently used precisely in this context.

I hope this helps!

--------------------------------------------------
Note added at 10 hrs (2018-12-06 09:13:29 GMT)
--------------------------------------------------

oops: I meant "...with a term, i.e., 'customer experience,' that is frequently used, precisely in this context."

Marcelo González
United States
Local time: 06:38
Specializes in field
Native speaker of: Native in EnglishEnglish
PRO pts in category: 132
Grading comment
Selected automatically based on peer agreement.

Peer comments on this answer (and responses from the answerer)
agree  Muriel Vasconcellos: Good solution!
4 hrs
  -> Yes, after seeing the other suggestions, I think 'throughout the customer experience' is the best solution. Thanks, Muriel :-)

agree  Carol Gullidge
6 hrs
  -> Thanks, Carol :-)

agree  James A. Walsh
8 hrs
  -> Many thanks, James

agree  Isamar
10 hrs
  -> Thank you, Isamar
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