GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW) | ||||||
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08:57 Mar 29, 2017 |
English language (monolingual) [PRO] Business/Commerce (general) | |||||||
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| Selected response from: Hoang Bao Lan Vietnam Local time: 17:34 | ||||||
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An approach in which the board decides what results are to be achieved and how, and passes the plan Explanation: Top-down culture: To make it a priority to involve key influencers and stakeholders across the organization throughout customer journey mapping efforts. Example sentence(s):
Reference: http://www.businessdictionary.com/definition/top-down.html Reference: http://www.tandemseven.com/journey-mapping/5-ways-customer-j... |
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