Contrato de Serviços de Suporte (Bolsão de Horas)

English translation: Pre-Paid Support Hours Agreement

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
Portuguese term or phrase:Contrato de Serviços de Suporte (Bolsão de Horas)
English translation:Pre-Paid Support Hours Agreement
Entered by: VERLOW WOGLO JR

01:00 May 19, 2014
Portuguese to English translations [PRO]
Bus/Financial - Law: Contract(s)
Portuguese term or phrase: Contrato de Serviços de Suporte (Bolsão de Horas)
O objetivo desta proposta é disponibilizar ao CLIENTE um saldo de horas de serviços.
Este saldo de horas está detalhado na seção “Escopo” deste documento, especificando as quantidades de horas, tipos de profissionais e tipos de serviço passíveis de utilização durante a vigência deste contrato.
VERLOW WOGLO JR
Brazil
Local time: 06:03
Pre-Paid Support Hours Agreement
Explanation:
Support hours that can be purchased in bulk and can be redeemed for regular preventative maintenance, helpdesk and remote support, priority support escalation and project services.
Selected response from:

MBins
Australia
Grading comment
This is the one! Thank you, Mauricio.
4 KudoZ points were awarded for this answer



Summary of answers provided
5 +1Support Services Agreement (Comp time)
Luciana Alves
5Pre-Paid Support Hours Agreement
MBins
3 +1Time-based Support Contract
Martin Riordan
4Support Service Agreement / Technical Assistance Service Agreement
Mario Freitas


Discussion entries: 12





  

Answers


1 hr   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +1
Time-based Support Contract


Explanation:
One suggestion...

Example sentence(s):
  • If you'd like a guaranteed response within one business day, then our Time-Based Support agreement is the best solution.

    Reference: http://growingventuresolutions.com/services/support.html
Martin Riordan
Brazil
Local time: 06:03
Specializes in field
Native speaker of: Native in EnglishEnglish
PRO pts in category: 218

Peer comments on this answer (and responses from the answerer)
agree  Claudio Mazotti
6 hrs
  -> Obrigado, Claudio!
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11 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5
Support Service Agreement / Technical Assistance Service Agreement


Explanation:
For this type of contract, we use "agreement" not "contract"

Mario Freitas
Brazil
Local time: 06:03
Specializes in field
Native speaker of: Native in EnglishEnglish
PRO pts in category: 333
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11 hrs   confidence: Answerer confidence 5/5 peer agreement (net): +1
Support Services Agreement (Comp time)


Explanation:
Bolsão de horas parece se referir ao Banco de horas, em inglês compensatory time off.

Luciana Alves
Brazil
Local time: 06:03
Native speaker of: Portuguese
PRO pts in category: 4

Peer comments on this answer (and responses from the answerer)
agree  Richard Purdom: I agree, but 'compensatory time', not time off...
4 hrs
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1 day 1 hr   confidence: Answerer confidence 5/5
Pre-Paid Support Hours Agreement


Explanation:
Support hours that can be purchased in bulk and can be redeemed for regular preventative maintenance, helpdesk and remote support, priority support escalation and project services.

MBins
Australia
Native speaker of: Native in EnglishEnglish, Native in PortuguesePortuguese
PRO pts in category: 4
Grading comment
This is the one! Thank you, Mauricio.
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