escalation - to escalate

Dutch translation: escalatie - escaleren

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)

English term or phrase:	escalation - to escalate
Dutch translation:	escalatie - escaleren
Entered by:	Helena Vansynghel

13:32 Jun 10, 2013

English to Dutch translations [Non-PRO]
Tech/Engineering - IT (Information Technology)

English term or phrase: escalation - to escalate

These responsibilities include the proactive administration and maintenance of the technologies in scope of this agreement, resolving incidents and problems received through monitoring or escalated from the service desk and handling service and change requests.

However, incoming incidents related to the scope of this agreement that are diagnosed as having a hardware root cause, will be escalated internally.

Provide a communication and escalation model for critical issues
Provide troubleshooting, repair and escalation regarding the systems in scope, including active communication and notification through the agreed communication model.
Resolve or assist in resolving problems in accordance with SLA’s and escalate as required.

Helena Vansynghel KudoZ activity Questions: 49 (none open) (2 without valid answers) (3 closed without grading) Answers: 40 Belgium
Local time: 14:03

escalatie - escaleren

Explanation:
Volgens mij is escaleren de gebruikelijke term hiervoor in het NL.

Selected response from:

Ymkje Kuipers
Netherlands
Local time: 14:03

Grading comment

Bedankt.
4 KudoZ points were awarded for this answer

Summary of answers provided

4 +10

escalatie - escaleren

Ymkje Kuipers

doorverwijzing - doorverwijzen

Jacques Wolse

Answers

4 mins confidence:

peer agreement (net): +10

escalatie - escaleren

Explanation:
Volgens mij is escaleren de gebruikelijke term hiervoor in het NL.

Ymkje Kuipers
Netherlands
Local time: 14:03
Specializes in field
Native speaker of: Dutch
PRO pts in category: 4

Grading comment

Bedankt.

2 hrs confidence:

doorverwijzing - doorverwijzen

Explanation:
Binnen deze context wordt ook wel de term (probleem)doorverwijzing gebruikt. Googlen levert de nodige hits op.
Is wellicht voor bepaalde doelgroepen begrijpelijker dan 'escaleren'.

Jacques Wolse
Local time: 14:03
Works in field
Native speaker of: Dutch
PRO pts in category: 8

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escalation - to escalate

Dutch translation: escalatie - escaleren

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