Le temps d’attente du côté client est décompté

08:55 Jul 2, 2012 

Hi Wolf - thanks for your reply. In this document the SMA is the insurance writer (i.e. product creator) and the mutualité is the broker, although I agree with you that they can both be translated as 'mutual insurance company!'.
This sentence comes in the context of processing times for claims and I went with 'not included'. The sentence before was "Temps écoulé entre la réception du dossier dans la mutualité et l’envoi à la SMA."

14:48 Jul 1, 2012 

Steve, I know you said you don't have much context, but can you give us what you do have? Maybe I'm reading it wrong, but the extract doesn't quite fit on its own.

1. Don't the two sentences essentially mean the same thing?
2. Décompter usually means to deduct, in the sense of deducting from an amount owed or payable (or invoiced).
3. "La mutualité" and "la SMA" appear to be two different entities, but they're the same thing (insurance company/insurer).

My best guess is that either (a) the client's waiting time will be deducted from some invoice, or (b) that the (new) process/system the mutualiste is employing to send its documents reduces the client's waiting time, as compared to previously.

Can you shed some light on this :-) ?