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Analisi dei disservizi

English translation: Damage/Inefficiency Analysis

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
Italian term or phrase:Analisi dei disservizi
English translation:Damage/Inefficiency Analysis
Entered by: Yasutomo Kanazawa

16:12 Jul 17, 2009
Italian to English translations [PRO]
Bus/Financial - Management
Italian term or phrase: Analisi dei disservizi
From an ISO audit report. This is the title of a form that must be filled out by the company. I always struggle with "disservizio". Any suggestions?
Manuela Parisotto
Italy
Local time: 21:00
Damage/Inefficiency Analysis
Explanation:
I think disservizio here means damage or inefficiency.
Selected response from:

Yasutomo Kanazawa
Japan
Local time: 04:00
Grading comment
Thanks!You provided the best translation for "disservizio"
3 KudoZ points were awarded for this answer



Summary of answers provided
3 +1Damage/Inefficiency Analysis
Yasutomo Kanazawa
4Analysis of service quality issues
philgoddard
4complaint(s) analysis
Shera Lyn Parpia
4malfunctioning analysis
Vincenzo Di Maso
3Non-conformance analysis
Oliver Lawrence
3Bad Services Review
Michael Korovkin


Discussion entries: 2





  

Answers


5 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +1
Damage/Inefficiency Analysis


Explanation:
I think disservizio here means damage or inefficiency.

Yasutomo Kanazawa
Japan
Local time: 04:00
Works in field
Native speaker of: Native in JapaneseJapanese
PRO pts in category: 3
Grading comment
Thanks!You provided the best translation for "disservizio"

Peer comments on this answer (and responses from the answerer)
agree  Vincenzo Di Maso
17 hrs
  -> Thank you Vincenzo
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13 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5
Analysis of service quality issues


Explanation:
Basically, this means inefficiency, but I'm not sure this is the right word in the conext of an ISO audit. And I hate the way "issues" has become a near-universal euphemism for "problems", but there we go...

Here is an example supporting my suggestion:
"ISO/IEC 20000 forms a foundation on which enterprises can build a common vocabulary and integrated processes. Integrated processes are particularly important in a multi-sourced environment, where different vocabularies and processes can result in misunderstandings, poor hand-overs and service-quality issues."



    Reference: http://www.livetime.com/webservicedesk/ServiceCompliance.htm...
philgoddard
United States
Native speaker of: English
PRO pts in category: 16
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48 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5
complaint(s) analysis


Explanation:
or analysis of complaints.

if the "disservizi" are complaints - and they almost always are, whether from staff (rare) or customers (more frequent)

http://www.peterborough.gov.uk/PDF/lei-cul-lib-Comp-Anal-06-...

http://www.cta-otc.gc.ca/doc.php?did=385&lang=eng



Shera Lyn Parpia
Italy
Local time: 21:00
Works in field
Native speaker of: Native in EnglishEnglish
PRO pts in category: 24
Notes to answerer
Asker: In fact, I also have "Analisi dei reclami", which means that Oliver is right. Also, not every "disservizio" results in a complaint.


Peer comments on this answer (and responses from the answerer)
neutral  Oliver Lawrence: I suspect it may be broader in scope than this. In my experience a quality audit will find plenty of issues that didn't result in a customer complaint
22 hrs
  -> It might well be - I think the translator will need to look at the whole text to decide.
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57 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5
Non-conformance analysis


Explanation:
I used to be a Quality Manager in an ISO certified company, and the nearest I can think of for what you might have here is the company's response to the auditor's findings, viz. non-conformances/non-conformities and 'observations', which are typically failures to follow the quality system or defects in the system itself. These do not have to be formal customer complaints, although the auditor will obviously focus on those.

Oliver Lawrence
Italy
Local time: 21:00
Works in field
Native speaker of: English
PRO pts in category: 52
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3 hrs   confidence: Answerer confidence 3/5Answerer confidence 3/5
Bad Services Review


Explanation:
oppure "Disservices Review/Analysis" – perché no?

Michael Korovkin
Italy
Local time: 21:00
Works in field
Native speaker of: Native in EnglishEnglish, Native in RussianRussian
PRO pts in category: 12
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17 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5
malfunctioning analysis


Explanation:
-

Vincenzo Di Maso
Portugal
Local time: 20:00
Native speaker of: Native in ItalianItalian

Peer comments on this answer (and responses from the answerer)
neutral  Oliver Lawrence: doesn't sound quite right (as if it is the analysis itself which is malfunctioning)
6 hrs
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