21:47 Jun 19, 2007 |
English to Spanish translations [PRO] Other | |||||||
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| Selected response from: Marianela Melleda Chile Local time: 04:16 | ||||||
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3 | Afiliados de primer nivel y con un alto grado de fidelización |
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component numbers with expanded loyalty and tier Afiliados de primer nivel y con un alto grado de fidelización Explanation: Teresa, así es como yo lo entiendo, espero te sirva. A continuación una explicación de "tier" que aparece en un curso sobre fidelización de clientes: We explore issues like these and draw upon past research to emphasize the need to manage behavioral loyalty, attitudinal loyalty and profitability concurrently. Is it even possible to manage all these three simultaneously? We propose a two-tiered conceptual framework to achieve the same. According to this framework, customer loyalty may be managed at two levels. At the first level (Tier 1), all customers are treated equal and rewarded in proportion to their total spend. Hence, the primary objective of Tier 1 reward would be to encourage more spending or build behavioral loyalty. Next, the data collected for executing Tier 1 reward could be extensively mined to discern customer-level differences and determine whether a particular customer may qualify for a Tier 2 reward. |
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