ProZ.com logos and pictures not visible with Firefox 3.5.8 - help needed Thread poster: Jack Doughty
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Jack Doughty 
United Kingdom
Local time: 18:03
Russian to English
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In memoriam
All I now see in forums is a white rectangle above the poster's name. Logos and pictures still appear as usual on KudoZ pages.
I'll submit a support request about this, but I wondered if others are experiencing the same.
[Subject edited by staff or moderator 2010-02-19 21:12 GMT]
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Angela Dickson (X)
United Kingdom
Local time: 18:03
French to English
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| Loud and clear | Feb 19, 2010 |
I can see your nice smile and hat, Jack! Can you see the flower that is substituting for my face until I find a photo I like?
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Jack Doughty
United Kingdom
Local time: 18:03
Russian to English
+ ...
TOPIC STARTER In memoriam | Not in Firefox | Feb 19, 2010 |
No, your flower is just a white rectangle.
But since writing my first post, I wondered if it might be something to do with the fact that Firefox upgraded me to version 3.5.8 yesterday, I tried accessing the site through Internet Explorer, and found the logos and pictures appearing there as normal.
I have submitted a report request, including the above information.
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| Check your Firefox browser settings for images | Feb 19, 2010 |
Hello Jack,
Thanks for reporting this. However, this issue seems to be related to your browser's settings.
Could you please check your settings to see if you can enable the automatic loading of images (Tools > Options > Content) and let me know how it goes?
Thanks in advance.
Regards,
Lucia
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Jack Doughty
United Kingdom
Local time: 18:03
Russian to English
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TOPIC STARTER In memoriam | Already enabled | Feb 19, 2010 |
I found that the automatic uploading of images was already enabled.
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Angela Dickson (X)
United Kingdom
Local time: 18:03
French to English
+ ...
Jack Doughty wrote:
No, your flower is just a white rectangle.
But since writing my first post, I wondered if it might be something to do with the fact that Firefox upgraded me to version 3.5.8 yesterday
For info: I just checked, and I am running Firefox 3.5.8 as well (updated yesterday).
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| 3.5.8 working fine | Feb 19, 2010 |
Angela Dickson wrote:
For info: I just checked, and I am running Firefox 3.5.8 as well (updated yesterday).
Same here, build 3.5.8 is working fine. I found that deleting the cookies fixes many weird problems with Firefox.
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Jack Doughty
United Kingdom
Local time: 18:03
Russian to English
+ ...
TOPIC STARTER In memoriam | Deleting ProZ cookie made no difference | Feb 19, 2010 |
I deleted the ProZ cookie and logged in again, it made no difference. I am reluctant to delete all cookies, but I will if necessary. Is that what you did?
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| Try contacting Firefox support | Feb 19, 2010 |
Thanks for confirming, Jack.
I checked Firefox website for you and I am afraid I could not find any information on known issues with images with their new version.
I suggest you try different settings or else contact Firefox support at http://support.mozilla.com/en-US/kb/
Hope this helps.
Regards,
Lucia
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Jack Doughty
United Kingdom
Local time: 18:03
Russian to English
+ ...
TOPIC STARTER In memoriam | All cookies deleted, no change | Feb 19, 2010 |
Have now deleted all cookies, it hasn't made any difference.
I'll see if Mozilla can do anything.
Updated to Firefox 3.6. Didn't help.
Found that laptop, also 3.5.8, now upgraded to 3.6, was OK.
[Edited at 2010-02-19 21:01 GMT]
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Jack Doughty
United Kingdom
Local time: 18:03
Russian to English
+ ...
TOPIC STARTER In memoriam | Problem solved! | Feb 19, 2010 |
Did a total uninstall & file removal followed by registry clean. Reinstalled Firefox 3.6, added Xmarks & synchronized with laptop to recover all bookmarks and passwords.
Pictures & logos now visible again.
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| Great news, Jack! | Feb 19, 2010 |
Thanks for confirming everything is working perfectly for you now.
Have an excellent weekend!
Kind regards,
Lucia
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| ProZ.com logos and pictures not visible with Firefox 3.5.8 - help needed | Mar 3, 2010 |
Claudia Alvis wrote: Angela Dickson wrote:
For info: I just checked, and I am running Firefox 3.5.8 as well (updated yesterday). Same here, build 3.5.8 is working fine. I found that deleting the cookies fixes many weird problems with Firefox.
Same here, but not update has been done , as I have not been asked to do it.
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Jack Doughty
United Kingdom
Local time: 18:03
Russian to English
+ ...
TOPIC STARTER In memoriam | I wasn't asked to update either | Mar 3, 2010 |
I just happened to find out on the Web that Firefox 3.6 existed, so I updated to it. Maybe it's a Beta version. But I haven't had any trouble with it.
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