Technical forums » Trados support »
Access to the path denied for opening 2019 packages
Thread poster: Ventnai
Ventnai
Ventnai  Identity Verified
Spain
Local time: 05:08
German to English
+ ...
Mar 14, 2019

Good morning

Does anyone have another solution for opening packages? I had a problem yesterday with a different message and resolved it with help from SDL support but now I'm getting a different message, which I have had before but the solution that the SDL Knowledge Base gives does not work and is for Studio 2015 and I am using 2019 on Windows 10. I also have SDL Freshstart, which doesn't work either. It is not possible to log on to SDL right now to open a support ticket.
... See more
Good morning

Does anyone have another solution for opening packages? I had a problem yesterday with a different message and resolved it with help from SDL support but now I'm getting a different message, which I have had before but the solution that the SDL Knowledge Base gives does not work and is for Studio 2015 and I am using 2019 on Windows 10. I also have SDL Freshstart, which doesn't work either. It is not possible to log on to SDL right now to open a support ticket.

This is the message

Access to the path 'C:\Users\user\Documents\My Music' is denied.

Thank you

Ian ▲ Collapse
 
Lincoln Hui
Lincoln Hui  Identity Verified
Hong Kong
Local time: 11:08
Member
Chinese to English
+ ...
Try this Mar 14, 2019

Right click the file -> Properties -> Uncheck the box "Read-only" if it is checked.
 
Ventnai
Ventnai  Identity Verified
Spain
Local time: 05:08
German to English
+ ...
TOPIC STARTER
Thanks Mar 14, 2019

Thanks Lincoln. Not checked, unfortunately.
 
Amnon Shapira
Amnon Shapira  Identity Verified
Israel
Local time: 06:08
Member (2011)
English to Hebrew
ZIP Mar 14, 2019

Hi Ventnai,
On the package file, replace the file type (sdlxliff) with ZIP.
open the ZIP, save the content and try translation of a single file or create your own local project.

Adam Warren
 
Ventnai
Ventnai  Identity Verified
Spain
Local time: 05:08
German to English
+ ...
TOPIC STARTER
Thanks Mar 14, 2019

Thanks Amnon. I'll try that workaround when I need it. I would like a permanent solution. Clients really want a complete return package.
 
Lincoln Hui
Lincoln Hui  Identity Verified
Hong Kong
Local time: 11:08
Member
Chinese to English
+ ...
Another option Mar 15, 2019

Also check if there's an "Unblock" box on the file's properties page.
 
Ventnai
Ventnai  Identity Verified
Spain
Local time: 05:08
German to English
+ ...
TOPIC STARTER
Thanks Mar 18, 2019

Thanks Lincoln,

Still no permanent answer for this question. I submitted support cases to SDL almost a week ago and no solution.
 


To report site rules violations or get help, contact a site moderator:

Moderator(s) of this forum
Natalie[Call to this topic]
Myron Netchypor[Call to this topic]
Marco Ramón[Call to this topic]
Maya Gorgoshidze[Call to this topic]
Prachya Mruetusatorn[Call to this topic]

You can also contact site staff by submitting a support request »

Access to the path denied for opening 2019 packages







TM-Town
Manage your TMs and Terms ... and boost your translation business

Are you ready for something fresh in the industry? TM-Town is a unique new site for you -- the freelance translator -- to store, manage and share translation memories (TMs) and glossaries...and potentially meet new clients on the basis of your prior work.

More info »
Trados Business Manager Lite
Create customer quotes and invoices from within Trados Studio

Trados Business Manager Lite helps to simplify and speed up some of the daily tasks, such as invoicing and reporting, associated with running your freelance translation business.

More info »