Site creator: pictures disappeared Thread poster: Anjo Sterringa
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Today I updated my website with the new contact page. After updating, the pictures have disappeared - help!
They must be stored somewhere else now or something.
http://www.your-translation.eu
| | | | Anjo Sterringa 
Netherlands
Local time: 07:19
English to Dutch
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TOPIC STARTER
I wrote to Justin, who must be on holiday because I received no reply yet.
I tried going back to the site creator, and edited a few of the pages, checked that the photos appeared as they should.
I re-published - nothing. No photos.
Aaaargh! Help!
Anjo
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The same thing happened to me yesterday.... 
| | | | Anjo Sterringa
Netherlands
Local time: 07:19
English to Dutch
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TOPIC STARTER | More than a week without reply... | Aug 28, 2006 |
This has been going on for a whole week now - no reply!
Did you send a support ticket to Justin?
It must be something very simple as the directory of where the photos are stored. The strange thing is that they appear ok on the site creator
HELP!
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justin C
United States
Local time: 01:19
English
| Dwayne will be getting to you shortly | Aug 28, 2006 |
Hi Anjo,
Please accept my apology for the late reply, the entire ProZ.com staff has been at work at the ProZ.com conference in Buenos Aires, Argentina (www.proz.com/conference/5).
My co-worker, Dwayne, is the SiteCreator programmer, I have notified him of this issue, and he will help you guys out as soon as possible.
Thanks for your patience, and understand... See more Hi Anjo,
Please accept my apology for the late reply, the entire ProZ.com staff has been at work at the ProZ.com conference in Buenos Aires, Argentina (www.proz.com/conference/5).
My co-worker, Dwayne, is the SiteCreator programmer, I have notified him of this issue, and he will help you guys out as soon as possible.
Thanks for your patience, and understanding!
Best regards,
Justin ▲ Collapse
| | | | Anjo Sterringa
Netherlands
Local time: 07:19
English to Dutch
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TOPIC STARTER
for your reply - we now know we are not forgotten. Next time, just a small announcement in this forum or somewhere else would help us understand even better .
'Hablando se entiende la gente', as we say here.
| | | | Anjo Sterringa
Netherlands
Local time: 07:19
English to Dutch
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TOPIC STARTER | Where is Dwayne?? | Sep 5, 2006 |
More than a week passed since the solution was offered: Dwayne will do it. But - nobody contacted me and my URL still has NO PICTURES!!!
Help!
Anjo
| | | | Anna Quail
France
Local time: 07:19
French to English
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| Try updating your site | Sep 5, 2006 |
Hi Anjo.
The same thing happened to me on 28th August. I sent a support ticket and was told Dwayne would look into it. I had no further reply for a few days, so I asked again. On 2nd September Dwayne replied that the photos had been fixed, so I went to have a look and there were still no pictures. I asked if I needed to update my site. Dwayne replied almost immediately and said yes, so I did and now everything is fine.
Let us know how it goes ... See more Hi Anjo.
The same thing happened to me on 28th August. I sent a support ticket and was told Dwayne would look into it. I had no further reply for a few days, so I asked again. On 2nd September Dwayne replied that the photos had been fixed, so I went to have a look and there were still no pictures. I asked if I needed to update my site. Dwayne replied almost immediately and said yes, so I did and now everything is fine.
Let us know how it goes
Flo ▲ Collapse
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Anjo Sterringa
Netherlands
Local time: 07:19
English to Dutch
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TOPIC STARTER | YESSS! Finally! | Sep 5, 2006 |
Thank you so much for your reply!!!
This time updating actually DID the trick. My books are back, the watermakers are back, I am back,
How did you get hold of this Dwayne? Just by going to the support page? Just to speed things up for the next time: "Don't call us, we'll call you"...
Anjo
| | | | Anna Quail
France
Local time: 07:19
French to English
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Hi Anjo
Yes, I took the classic route and submitted a support ticket (Support - top right-hand corner). If you didn't actually submit a ticket, Dwayne probably didn't know you had a problem. We weren't the only ones, so I suppose he had a lot of tickets to answer. The reason our pictures disappeared was that we updated our websites after they upgraded to their new hosting server.
It took some time to sort out, understandably, but as you said earlier, an announcement on the f... See more Hi Anjo
Yes, I took the classic route and submitted a support ticket (Support - top right-hand corner). If you didn't actually submit a ticket, Dwayne probably didn't know you had a problem. We weren't the only ones, so I suppose he had a lot of tickets to answer. The reason our pictures disappeared was that we updated our websites after they upgraded to their new hosting server.
It took some time to sort out, understandably, but as you said earlier, an announcement on the forum would have helped. Had we been informed, I could have waited until the problem was solved before updating my site. It looked very unprofessional with little squares instead of photos
Flo ▲ Collapse
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