problem with Proz' receiving mailserver
Thread poster: Veronique Boulet

Veronique Boulet
Canada
Local time: 16:02
English to French
+ ...
Nov 22, 2014

Hi,
Is anyone knows if there is a problem with the receiving mailserver? I can consult my emails if I access to cpanel, but I can receive it on my iphone or my Outlook, it says that there is a connexion problem with the mailserver. Is it still melo.proz.com or something changed? I have this problem since yesterday night.

Thank you!
Véronique


 

Francesca Bernardis  Identity Verified
Italy
Local time: 22:02
Member (2010)
Portuguese to Italian
+ ...
Me too, with Thunderbird Nov 22, 2014

Hello Véronique,

yes, I am having the same problem since yesterday, in my case with Thunderbird. The cPanel webmail access works normally.

I have contacted support about it, for now they only said to re-check my settings and confirm that I am using secure mail connections and the right port number. (I did check, and everything looks fine; also, I am sure I never changed any settings, and it stopped working suddenly, it was working normally until Friday.) I am waiting
... See more
Hello Véronique,

yes, I am having the same problem since yesterday, in my case with Thunderbird. The cPanel webmail access works normally.

I have contacted support about it, for now they only said to re-check my settings and confirm that I am using secure mail connections and the right port number. (I did check, and everything looks fine; also, I am sure I never changed any settings, and it stopped working suddenly, it was working normally until Friday.) I am waiting for further instructions from them.

Seeing that I am not the only one, I do believe the problem is server-side; but Support is not available on the weekend, so I imagine we'll have to wait until Monday for an answer. In the meanwhile I'll add a link to this thread in my support ticket.

I hope this gets solved soon.
Collapse


 

Nuno Miranda  Identity Verified
Local time: 21:02
Member
English to Portuguese
Fix Nov 22, 2014

Quick post -- am alone at home with baby daughter
Same happened to me, managed to get email working with Outlook 2007 using the "non-recommended" (non-authentication) options described in cPanel.
Good luck!
Cheers,
Nuno


 

Veronique Boulet
Canada
Local time: 16:02
English to French
+ ...
TOPIC STARTER
It worked! Nov 24, 2014

Thank you Nuno! I tried what you said and it now works.
Best!


 


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