| Pages in topic: < [1 2] | Poll: Have you ever felt that your client's negative feedback about your work was unjustified? Thread poster: ProZ.com Staff
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Ty Kendall 
United Kingdom
Local time: 16:48
Hebrew to English
LilianNekipelov wrote:
the client did not believe that her husband was not talking about killing her, on the tape.
The client did not believe that her husband was NOT talking about killing her? Was he supposed to be plotting her demise?
Interesting clients you seem to have, by the way.
| | | | Mario Chavez (X)
Local time: 11:48
English to Spanish
+ ...
| The joys of self-criticism | Mar 20, 2015 |
...shouldn't include these painful existential question.
Moving on.
| | | | | the case of the vanished Umlauts | Mar 21, 2015 |
Some years ago I translated a German document into English. There were proper names with Umlauts that had to stay as is, and I translated accordingly. Along the way the PM of the agency opened my translation, but since they had a very old version of Word, that version could not handle my fonts. My translation got modified, the Umlauts turned into funny looking squares, and that is what the client received. Client told the agency "That person is no translator. Your translator can't even writ... See more Some years ago I translated a German document into English. There were proper names with Umlauts that had to stay as is, and I translated accordingly. Along the way the PM of the agency opened my translation, but since they had a very old version of Word, that version could not handle my fonts. My translation got modified, the Umlauts turned into funny looking squares, and that is what the client received. Client told the agency "That person is no translator. Your translator can't even write a word that has an Umlaut in it!" ▲ Collapse
| | | | Balasubramaniam L.
India
Local time: 21:18
Member (2006)
English to Hindi
+ ...
SITE LOCALIZER | The client actually doesn't enter the picture | Mar 21, 2015 |
There haven't been many occasions when this has happened, but such feedback does not trouble me, mainly because the people giving the negative feedback have such poor command over Hindi, my main working language, that it has been quite easy for me to establish that their feedback could be easily disregarded.
The main issue is the impression that such malicious feedback leaves on your client who knows no Hindi (or whatever your working language is) and therefore does not know what to... See more There haven't been many occasions when this has happened, but such feedback does not trouble me, mainly because the people giving the negative feedback have such poor command over Hindi, my main working language, that it has been quite easy for me to establish that their feedback could be easily disregarded.
The main issue is the impression that such malicious feedback leaves on your client who knows no Hindi (or whatever your working language is) and therefore does not know what to make of the feedback as he himself/herself cannot evaluate it. I suspect that in most cases, such feedback, even if it is completely unjustified, leaves a psychological negative impact on your client about you, which is hard to combat.
Fortunately for me, my own clients have reposed greater faith in my own abilities as a translator than in those of who send these ill-informed, baseless feedback for whatever reason, and my working relations have not been affected in any way.
In any case, I vigorously defend my position and try my best to correct the damage done by such feedback, which I suppose is the least that anyone can do.
[Edited at 2015-03-21 03:01 GMT] ▲ Collapse
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Pretty often. But that doesn't upset me nearly as much as a professional translation agency relaying that sort of thing without comment.
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