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I'm unable to open Dejavu x2 and Dejavu x3
Thread poster: Rut Shaham

mikhailo
Local time: 12:03
English to Russian
+ ...
Re Sep 19, 2017

New Atril site appeared with DVX4 button opening window to enter name/email.

 

MmeBellocq
Local time: 10:03
Japanese to English
+ ...
Possible solution for "Unable to open DVX3" Sep 29, 2017

I managed to solve the problem of DVX3 crashing after Windows update.
I am running Japanese version of Windows 10.
This solution may or may not work in other langauge versions of Windows 10.

By analyzing the error log, I noticed that DVX3 was looking for a file under the non-existant directory:
ProgrameData¥ATRILl¥Deja Vu X3

while the correct path is
ProgrameData¥ATRILl¥Déjà Vu X3

I created
ProgrameData¥ATRILl¥Deja Vu
... See more
I managed to solve the problem of DVX3 crashing after Windows update.
I am running Japanese version of Windows 10.
This solution may or may not work in other langauge versions of Windows 10.

By analyzing the error log, I noticed that DVX3 was looking for a file under the non-existant directory:
ProgrameData¥ATRILl¥Deja Vu X3

while the correct path is
ProgrameData¥ATRILl¥Déjà Vu X3

I created
ProgrameData¥ATRILl¥Deja Vu X3

and copied the entire content of
ProgrameData¥ATRILl¥Déjà Vu X3

It is absolutely nessesary to have both directories to make tweak to work.
This setup survived Windows 10 updates without blocking any particular update - such as problematic KB4034674.

Hope this will help other DVX3 users.

emiko
Collapse


 

Brigette
Philippines
Dejavu logging Aug 24

Mario Chavez (X) wrote:

Rut Shaham wrote:

The dialog box reads: The engine has encountered a problem and needs to close; error: unable to open the settings file.
What should I do?


Has your computer crashed? Gotten malware or similar situation?

You may go to www.atril.com and search their support, or write to support@atrilsolutions.zendesk.com with a detailed question.

Déjà Vu requires the settings file to be present in order to operate. For DVX2, the file is settings.dvset and it is found in C:/Users/[computer username/All Users]/ATRIL/Déjà Vu X2/
If you use DVX3, just go to C:/Users/[computer username/All Users]/ATRIL/Déjà Vu X3/

I am no DVX support technician, but I have been using the product since 1999.

Good luck!



Hi Mario

Good day!

I'm Brigette from philippines

I have alot of questions to ask if it is ok as you are a user of Dejavu for years now, i emailed Atril to all of my concern but i didn't get any response from them, i hope you can help me if it is ok.

Thank you in advance


 
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