Problems running DVX on new laptop Thread poster: Anne Key
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Anne Key
Local time: 03:51
Dutch to English
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In memoriam
Please could you help me with the following query:
I recently purchased a new laptop, and managed to install DVX successfully.
However, every time I try to update a row / save a translation / press F5, the following error message appears:
"dvxUI has encountered a problem.
Module: frmProjectView
Procedure: UpdateRowLine
Automation error, there is no connection for this automation ID"
Could this be a software problem / Mic... See more Please could you help me with the following query:
I recently purchased a new laptop, and managed to install DVX successfully.
However, every time I try to update a row / save a translation / press F5, the following error message appears:
"dvxUI has encountered a problem.
Module: frmProjectView
Procedure: UpdateRowLine
Automation error, there is no connection for this automation ID"
Could this be a software problem / Microsoft error, or a problem with my new laptop?
I transferred the same translation to my old laptop, and encountered no problems.
Many thanks in advance for your help / suggestions!
Anne (puzzled) ▲ Collapse
| | | | Selcuk Akyuz 
Türkiye
Local time: 05:51
English to Turkish
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| Please provide more information | Jun 7, 2008 |
Hi Anne,
What is the operating system in your new laptop, XP, Vista, ...
And your Deja Vu version and build?
| | | | Anne Key
Local time: 03:51
Dutch to English
+ ...
TOPIC STARTER In memoriam | More information | Jun 7, 2008 |
Hello there,
My OS is Windows XP, and I'm using Deja Vu X version 7.0.284.
I installed Office 2007 on my new laptop, and then re-installed
Office 2003 as I thought the error might be due to incompatibility
problems. Neither solved the problem!
Interestingly, the rows ARE updated, despite the system crashing. I keep
re-launching DVX and entering translations on a piece-meal basis, which
is proving time-consuming.
Do you... See more Hello there,
My OS is Windows XP, and I'm using Deja Vu X version 7.0.284.
I installed Office 2007 on my new laptop, and then re-installed
Office 2003 as I thought the error might be due to incompatibility
problems. Neither solved the problem!
Interestingly, the rows ARE updated, despite the system crashing. I keep
re-launching DVX and entering translations on a piece-meal basis, which
is proving time-consuming.
Do you happen to know what the error message means?
Many thanks,
Anne ▲ Collapse
| | | | Lingua DK
Denmark
Local time: 04:51
English to Danish
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| Email to support | Jun 7, 2008 |
I would write to [email protected] - they are always very helpful.
Or try the support site: www.atril.com
Hope that will help you.
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| Update to newest build | Jun 8, 2008 |
284 is not the most recent build. Get the newest one from the Atril site and let me bet that this will solve your problem.
| | | | Anne Key
Local time: 03:51
Dutch to English
+ ...
TOPIC STARTER In memoriam | Newest build not working | Jun 8, 2008 |
Hello there,
Many thanks for your replies. I've just upgraded to the latest build (version 7.5.303?), but unfortunately this hasn't resolved the problem.
My old laptop comes installed with 7.0.284 and is still working OK.
Interestingly, my new laptop keeps rejecting the DVX Dongle, informing me that "Dinkey Dongle Installation Disk" is required.
I'm not fully IT-literate (as you can no doubt tell), so I'm a bit stumped!
I've emai... See more Hello there,
Many thanks for your replies. I've just upgraded to the latest build (version 7.5.303?), but unfortunately this hasn't resolved the problem.
My old laptop comes installed with 7.0.284 and is still working OK.
Interestingly, my new laptop keeps rejecting the DVX Dongle, informing me that "Dinkey Dongle Installation Disk" is required.
I'm not fully IT-literate (as you can no doubt tell), so I'm a bit stumped!
I've emailed [email protected] - hopefully they'll shed some light on the matter.
Thanks again,
Anne ▲ Collapse
| | | | Anne Key
Local time: 03:51
Dutch to English
+ ...
TOPIC STARTER In memoriam | Alternatively... | Jun 8, 2008 |
Hello again,
As a last resort...I've plumped for the Typical installation (rather than Complete).
If that doesn't solve the problem, I'll shut down the laptop and take the dog for a walk!
All the best,
Anne
| | | | Anne Key
Local time: 03:51
Dutch to English
+ ...
TOPIC STARTER In memoriam | Problem solved! | Jun 8, 2008 |
Sorry to bombard you with yet another update...the Typical installation seems to have done the trick.
I've just tried Pretranslate, and the system didn't crash.
Fingers crossed...
Thanks again for your help and suggestions!
Anne
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