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Invalid username or password when logging into new customer
Thread poster: Brian Moses
Brian Moses United Kingdom Local time: 03:45 German to English + ...
Jul 11, 2017
Hi
I am using the Translators Basic Edition, v6.3 8541_en and Windows 7.
I have used this combination successfully for one customer and now want to add a second customer. The new customer has sent me *.cap file which I have Imported. The username given to me appears on the logon screen but when I type in the password given to me I get the message "Invalid username or password".
The customer doesn't know why this is happening and confirms they are using the same patch level.
Any ideas anyone? Is this a "feature" of the Basic Edition?
Brian
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