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Conferencia regional de ProZ.com en Barcelona, España



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Conference program

El cliente «difícil»: cómo abordarlo

Date and time: 09:00-10:00, Saturday, 13 December, 2014
NOTE: This session has already been held

Room: Salón 2 Bergara

Description:
Esta ponencia dará consejos prácticos para evitar problemas con clientes «difíciles» (los que desconocen el proceso y las necesidades de una buena traducción, los monolingües, los demasiado exigentes, los que regatean la tarifa etc.), atraerles, convencerles y mantener buenas relaciones con ellos hasta el punto de llegar a ser imprescindibles para ellos. Cómo aumentar la lealtad del cliente aportando otros servicios y detalles que no nos cuestan nada.

Speaker:
Gary Smith (Spain), Traductor, corrector y asesor lingüístico.

Bio: Gary Smith is a British translator based in Spain. He translates scientific and legal texts from ES and CA to EN. He is the president of the Valencia region association of translators and interpreters, XarxaTIV. He has spoken at many Spanish and European translation congresses, as well as writing articles for the ATA Chronicle.

Web site: http://www.glokalize.com
ProZ.com member: Gary Smith


Session Participants


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23 people have registered for this session
Registered for conference Paula Ribeiro Registered for conference vtormoperis Registered for conference Daniela Facchinetti
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